Onecall Lead Coordinator

2 weeks ago


Lancing, West Sussex, United Kingdom Sussex Community NHS Foundation Trust Full time

To act as a key point of contact for the OneCall service, ensuring that patients, other members of the public, external stakeholders and colleagues within the Trust receive a courteous and supportive response to a range of queries and requests for information.

To provide business support, project management support and specialist administrative services to the Team Lead and team.

To ensure that the service is supported operationally and clinically managed through the use of appropriate systems, procedures, and processes.

To ensure the calls are answered promptly, safely and with care, compassion, and professional standards of communication.


These discussions will include matters relating to service delivery, in particular activity data and qualitative feedback to provide reasons why service delivery is being or has been challenged.



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