One Call Assistant Coordinator

8 months ago

Lancing, United Kingdom Sussex Community NHS Foundation Trust Full time

Job Summary To act as a key point of contact for the OneCall service, ensuring that patients, other members of the public, external stakeholders and colleagues within the Trust receive a courteous and supportive response to a range of queries and requests for information. This will involve the use of excellent verbal and listening skills to ensure accurate referral information is collected. To provide business support, referral and all non-call activity management support and specialist administrative services to the Team Lead, Nurse Assessors & Coordinators. To ensure that the service is supported operationally, and all non-call activities are managed effectively and in a timely manner through the use of appropriate systems, procedures, and processes.

They will need to communicate on a regular basis with the OneCall Team as well as being required to liaise with staff and managers from other Sussex Community NHS Foundation Trust Services, external partners such as Acute services, patients, and carers. The post holder will have to discuss and communicate sensitive, confidential and complex information about patients and staff. The post holder will be able to respond appropriately to challenging behaviour during a telephone call and ensure a positive outcome for any patient involved in these discussions. The post holder will have to actively participate in Team Meetings and other appropriate meetings.

The post holder will develop their own skills ensuring that defined competencies are maintained and provide information to others to help their development. The post holder will make changes in their own practice and offer suggestions for improving services as appropriate. The post holder will maintain defined quality standards in their own work and encourage others to do so. The challenges for this post relate to achieving the key performance indicators for our service and ensuring that high standards of quality, professionalism and care are maintained at all times.

Key Responsibilities The post holder will provide administrative support to the OneCall team. To ensure all referrals are responded to in a safe and timely manner, to enable the patient to receive appropriate care within the community whenever it is safe to do so or to escalate if needs cannot be met within the community. The post holder will receive and respond to all referrals to the OneCall service (written or electronic), establish their appropriateness, assessing for urgency (and if necessary, liaising with the qualified member of staff on duty) and forwarding onto the relevant teams in written and verbal format. This will support the OneCall service to adhere to the Key Performance Indicators for call answering.

The post holder is required to be flexible and always professional when interacting with others. The post holder will be expected to request further information by phone or electronically whilst maintaining confidentiality & high standards of professionalism throughout. The post holder does not have any financial responsibilities for the service. Main Tasks To be responsible for the processing of completed referrals and all non-call activities to ensure all information is passed promptly and accurately to the relevant service.

To check and appropriately manage all incoming invoices. Triaging of patient needs and ensuring the clear and accurate documentation of the assessment. To use local pathways and protocols to process these referrals in a timely manner to the appropriate teams. Be able to respond to conflict situations whilst remaining calm and professional.

To arrange patient transport for hospital admissions or appointments wherever necessary & required. To provide assistance to the booking and allocation of packages of care and night support workers. To respond to all enquires relevant to the role appropriately, effectively and in line with service delivery expectations. To facilitate the request of further information as appropriate, always maintaining complete confidentiality To liaise directly with other directorates within the Trust, other health service providers, statutory and voluntary agencies and service groups ensuring effective communication and co-operation.

To facilitate & support the effective and efficient taking of messages, with empathy & professionalism, ensuring community teams receive information at agreed times. To work with community staff regarding the ordering and monitoring of community equipment services as required and liaising with patients, carers, and professional staff. To set up and maintain databases and rotas to record activity and assist in collating data for audit and reporting purposes. To support the maintenance of an up-to-date service register of all community services including referral criteria and contact details.

To input data as required, including the scanning, and uploading of documents. To take, type and distribute minutes of meetings as required. To effectively monitor and

  • Call Handler/administrator

    7 months ago

    Lancing, United Kingdom Global Compliance Full time

    **Job Title**: Call Handler / Administrator **Reports To**: Operations Manager **Company**: BMTS (Blood Medical Transfer Services) **Location**: Lancing, BN15 8AF **Working Hours**: Our operational hours are 24 hours a day, 7 days a week. Our office is open between the hours of 0800 to 2200 Each shift is 8.5 hours long, including a 60 minutes break,...

  • Onecall Assistant Coordinator

    6 months ago

    Lancing, United Kingdom Sussex Community NHS Foundation Trust Full time

    Band 2 Role - Up to 37.5 hrs/week An exciting opportunity has arisen to join the OneCall West Sussex team as an Assistant Coordinator. The OneCall Assistant Coordinator post is an exciting and collaborative role supported by the Team Lead, Senior Clinical Assessors, Lead Coordinator and OneCall Coordinator staff. You will possess a positive and supportive...

  • Telephone Referral Coordinator Onecall Coastal

    3 days ago

    Lancing, United Kingdom Sussex Community NHS Foundation Trust Full time

    Telephone Referral Coordinator OneCall Coastal is a 24 hour/7 days a week service. We work a number of shifts: 7am-3pm, 8am-4pm, 9am-5pm, 10am-6pm and 11am-7pm. The post holder will be required to work a variety of these shifts, including weekend work (approximately one weekend in every four). Good communication & accurate documentation skills re...

  • Student Success Coordinator

    3 days ago

    Lancing, United Kingdom Tradewind Recruitment Full time

    Job DescriptionThe Student Success Coordinator will play a vital role in supporting the delivery of high-quality education in a secondary school setting. This is a long-term placement, with potential for a permanent contract for the right candidate.Key ResponsibilitiesAssist teachers in delivering lessons across various subjectsSupport students with...

  • Care Coordinator

    7 months ago

    Lancing, United Kingdom Alina Homecare Full time

    Ready to take the next step in your care career? Join our Team as a Care Coordinator in Lancing! You’ll develop and grow with an award-winning Home Care company that offers great pay and lots more! Working closely with the Manager and team, you’ll deliver the best possible services to our clients and develop your existing care skills. Bring your caring...

  • Residential Program Coordinator

    14 hours ago

    Lancing, West Sussex, United Kingdom WittKieffer Full time

    About Concern HousingConcern Housing is a non-profit agency providing housing and support services to individuals and families in need. As one of the largest agencies of its kind in New York State, we serve approximately 1,300 clients across over 240 locations.We offer a range of housing options with individualized support services designed to foster...

  • Level 3 Teaching Assistant

    16 hours ago

    Lancing, United Kingdom Tradewind Recruitment Full time

    Teaching Assistant - KS1 - Primary School in Dukinfield, Tameside Are you an enthusiastic and dedicated Teaching Assistant with a passion for working with children?We are looking for a Level 3 Qualified Teaching Assistant to join a welcoming and inclusive Primary School in Dukinfield, Tameside.This is a fantastic opportunity to work in KS1 classes,...

  • Teaching Assistant

    3 weeks ago

    Lancing, United Kingdom Pink Tile Education Full time

    Teaching Assistant Location: Lancing Job Title: Teaching Assistant (Year 4) Hours: Full-time (Term Time) We are looking for a Teaching Assistant with a strong background in supporting children with additional needs and managing challenging behaviour to join a Year 4 class. This role involves working closely with pupils who require tailored...

  • Teaching Assistant

    3 weeks ago

    Lancing, United Kingdom CV-Library Full time

    Teaching Assistant Location: Lancing Job Title: Teaching Assistant (Year 4) Hours: Full-time (Term Time) We are looking for a Teaching Assistant with a strong background in supporting children with additional needs and managing challenging behaviour to join a Year 4 class. This role involves working closely with pupils who require tailored...

  • Teaching Assistant

    22 minutes ago

    Lancing, United Kingdom Pink Tile Education Full time

    Teaching Assistant Location: Lancing Job Title: Teaching Assistant (Year 4) Hours: Full-time (Term Time) We are looking for a Teaching Assistant with a strong background in supporting children with additional needs and managing challenging behaviour to join a Year 4 class. This role involves working closely with pupils who require tailored...

  • Financial Operations Coordinator

    1 day ago

    Lancing, United Kingdom Som3 Full time

    Som3 is seeking an experienced Financial Operations Coordinator to join its finance team. This role will involve managing day-to-day financial transactions, preparing VAT returns, and reconciling bank statements.This is a fantastic opportunity for someone with strong organisational skills and attention to detail who is looking to grow their career in...

  • Accounts and Finance Coordinator

    2 weeks ago

    Lancing, United Kingdom Som3 Full time

    We are looking for an experienced Accounts and Finance Coordinator to join our finance team at Som3. In this role, you will be responsible for managing day-to-day financial transactions, processing payments, and maintaining accurate financial records.Key ResponsibilitiesManage day-to-day financial transactions, including processing payments and reconciling...

  • Financial Operations Coordinator

    2 weeks ago

    Lancing, United Kingdom Som3 Full time

    Som3 is seeking an experienced Financial Operations Coordinator to join their team in Cheshire. This role will involve managing day-to-day financial transactions, preparing VAT returns, and reconciling bank statements.\In this position, you will play a key role in supporting the finance team by ensuring accurate records of accounts payable and receivable....

  • Care Assistant

    3 days ago

    Lancing, United Kingdom Rapid Sussex Care Full time

    Job description We are looking for permanent carers in and around Hove. Part-Time and Full-time hours available. Our Home Care Assistants look after vulnerable and elderly people, who live in their own home, who rely on our committed, trustworthy, and friendly home care assistants, to help them maintain their independence in their own homes. **Job...

  • Therapeutic Services Coordinator

    3 days ago

    Lancing, United Kingdom Permanent Hire Ltd Full time

    Job Description: Therapeutic Services CoordinatorOverview: Permanent Hire Ltd is seeking a highly skilled Therapeutic Services Coordinator to join our multidisciplinary team. As an integral member of the healthcare team, you will work closely with individuals, families, and caregivers to provide comprehensive care and support for those living with Attention...

  • End of Life Care Hub Senior Clinical Assessor

    8 months ago

    Lancing, United Kingdom Sussex Community NHS Foundation Trust Full time

    To ensure all referrals are responded to in a safe and timely manner, to enable the patient to receive appropriate care within the community whenever it is safe to do so or to arrange appropriate admission if needs cannot be met within the communityThe post holder will be responsible for leading the shift and work collaboratively with One Call and will be...

  • Trade Counter Assistant

    21 hours ago

    Lancing, United Kingdom SIG Full time

    SIG Plc. is a leading supplier of specialist building materials to trade customers across Europe as a specialist distributor of insulation and interiors products and merchant of roofing and exterior products. We are currently looking to recruit a **Trade Counter Sales Assistant** for our Roofing branch at Bishops Waltham who will provide first class...

  • Receptionist/administration Assistant

    7 months ago

    Lancing, United Kingdom DRUMCONNER NURSING HOME Full time

    **Full-Time Receptionist - Weekdays** Drumconner is a Privately owned and family run Residential and Nursing Home located in Lancing, West Sussex. We are looking for someone to work on our front desk, answering phone calls, greeting residents, visitors and any other guests of the Home. We are looking for someone with great communication skills, computer...

  • Learning Assistant Coordinator

    2 weeks ago

    Lancing, West Sussex, United Kingdom Austin Fraser Full time

    About the RoleWe are looking for a skilled and caring Learning Support Assistant to join our pupil referral unit.The successful candidate will have a relevant qualification in education, childcare, or social care, as well as experience working with children or young people.This opportunity offers a competitive salary of $45,000 - $55,000 per annum, depending...

  • Teaching Assistant

    7 months ago

    Lancing, United Kingdom Pink Tile Education - Sussex Full time

    **Teaching Assistant (SEMH) - Lancing, West Sussex - Full-time - £85 per day, term time.** **Responsibilities**: - Provide support to the class teacher and the students in the classroom - Work with students one-on-one or in small groups to provide additional support - Help to manage challenging behaviour and support students in regulating their emotions -...