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Contact Centre Advisor

3 months ago

Glasgow, Glasgow City, United Kingdom Advice Direct Scotland Full time

4 Days per week, Monday to Friday only

9 am - 6 pm Hours)

2 x 15-minute breaks plus 1-hour lunch.

An Investor In People Gold Award Holder


Innovation, creativity and staff engagement are at the heart of everything we do, as it ensures that we are providing our customers with a high-quality service.


We are working to ensure that as many people as possible can benefit from high quality advice services when and where they need it.

We are looking for individuals who care. Driven to deliver the best service for individuals who need reassurance and advice.

Role Purpose:


You will be at the forefront of delivering a highly accredited service to the citizens of Scotland and the UK by telephone, webchat and Facebook.

You will ensure the provision of quality advice and information across all channels.


You will have the ability to establish the issues the customer is having, explore and understand the individuals needs and circumstances and then give them expert and trusted advice, helping them more forward with their concerns.


Person Specification:

You MUST have previous contact centre experience
Able to demonstrate
commitment in previous roles

Dedicated and hard working

Ability and willingness to learn

Reliability
Good communicator

Good listener

Caring

Remuneration:

In return, we offer a competitive salary for a 4 day week within the sector.

We also offer 30.5 days annual leave (38 pro rata), 8% pension contribution, death in service insurance, reward and benefit programmes such as child vouchers.


Salary:
£20,014 per year

Benefits:

  • Company pension
  • Health & wellbeing programme
  • Life insurance
  • Sick Pay (after a period of employment)

Schedule:

  • Day shift
  • Monday to Friday
  • No weekends

Job Types:
Full-time, Permanent

Salary:
£20,014.00 per year

Benefits:

  • Bereavement leave
  • Company events
  • Company pension
  • Discounted or free food
  • Enhanced maternity leave
  • Life insurance
  • Sick pay

Schedule:

  • Day shift
  • Monday to Friday

Application question(s):

  • You can show that you have had commitment to previous roles?
  • Can you confirm you have not applied for a role with us previously?

Experience:

Recent Contact Centre: 2 years (required)

Work Location:
In person

Application deadline: 30/03/2024

Reference ID:
ADS0324