Clinical Support Worker

1 week ago

Bury St, Suffolk, United Kingdom West Suffolk NHS Foundation Trust Full time
Please note this advert is for a permanent position.

An exciting opportunity has arisen within the Emergency Department at the West Suffolk Hospital Foundation Trust. We are seeking to recruit Band 3 Clinical Support Workers into our team. We are looking for workers with an experience of working in an acute care setting.

Our main goal at the WSH Emergency Department is to provide quality patient centred care, whilst striving as a team and as a Trust, to achieve the national ED targets.

We have recently undertaken a major expansion project which opened in early 2021.

This together with a Rapid Assessment Area means we can ensure we meet all our patients' needs and ensure optimised service delivery.

It doesn't stop here We have a dedicated and enthusiastic ED work force that includes Acute Clinical Practitioners (ACPs) and Emergency Nurse Practitioners (ENPs) who can see, treat and discharge their own patients, assisting the medical ED team in delivering excellent care.


The role of the Health Care Assistant (HCA) in the department is to assist the registered nurses (or other healthcare practitioners) in providing high quality patient care.

To maintain patients' privacy and dignity at all times and provide care in a compassionate and sensitive manner. To be an effective part of the multi-disciplinary team contributing to the departmental objectives. To continue to develop and maintain competencies in nursing tasks to maintain high quality safe care.

The Post holder will be expected to contribute to housekeeping and other ward / department duties as required, e.g. general tidiness, re-determined stock levels are met and clinical equipment is clean, working and stored correctly.

BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community


We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk.

We care for, treat and support people in hospital, at home and in various community settings.


The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward).

It has 500+ beds and is a partner teaching hospital of the University of Cambridge.


Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.


We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.


With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work.

Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?

Please see Job Description for full details.

Delivery of care

  • Ensure own actions are consistent with clinical governance systems and practice in accordance with agreed standards of care
  • Adhere to the basic principles of infection control demonstrating effective hand hygiene and awareness of potential cross infection.
  • Accompany patients to other wards/departments as required.
  • Carry out clinical interventions identified as part of the role and for which competency has been assessed, including recording of ECGs, phlebotomy, cannulation and blood glucose testing, documenting and reporting the results
  • Demonstrate basic cleaning and decontamination of communal equipment between patient use and / or storage.
  • Carry out minor treatments for patients, for example: wound care and simple dressings.
  • Accurately use IT systems to record observations, treatments and all aspects of care
  • Follow trust policies in accordance with the Trust objectives

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