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Receptionist/administration
4 months ago
Stone management are looking to recruit a receptionist.
This position is located near Covent Garden.
-
The aim_
This role supports the building management team by delivering a slick meet-and-greet and creating a professional, friendly, first impression.
Managing the standard processes of 'front-of-house': post, couriers, contractors, general visitors and the associated access and signing-in procedures.
Working in a friendly, proactive, manner - using initiative to find ways of developing the tenant-experience.
Receptionist will have a 'can do' approach and will work very effectively with letting-agents, contractors, building & security management and other property professionals.
What we're looking for:
- Punctuality & Dedication
- Great Customer Service skills
- Attention to detail
Duties (include but are not limited to):
- Dealing with Visitors & Clients
- Offering the highest customer service in all circumstances
-
The role_
- Managing reception:_
Meet, greet and manage visitors - 'become the friendly-face of the building'
Represent the developer/landlord in a professional and knowledgeable manner
Manage couriers, post and deliveries
Manage inbound phone calls
General Administration
Submit weekly reports on site activity (as required)
- General Management of the building:_
- Ensure that the building reception area is always immaculately presented
- Ensure any vacant space is kept pristine and available for viewing
Reporting issues and managing to resolution through correct process (maintenance log, weekly activity reports)
Pay particular attention to the security of the building
Building checks in line using a bespoke App
Have a proactive approach to problem solving
- Additional tenant experience_
Create a e:
newsletter and communicate regularly with tenants (as required)
- Support and/or research and introduce added value services as appropriate and agreed (examples)
- Car Valeting
- Dry Cleaning
- Fitness Clubs
- Networking
- Sustainability
- Negotiate tenant discount freebies at; local shops, restaurants, gym etc
Organise / assist in promotional events; Pop up markets - supporting local businesses as appropriate - eg Christmas and summer activities etc.
-About you_
Experience of working in a premium front of house reception role with excellent
customer
- focused service delivery
Experience of building management functions such as compiling reports & contract administration - Building management would be advantageous
Immaculately presented
Engaging and Welcoming
Proactive
Excellent communication skills
PC literate/ability to learn to relevant software packages/social media competent
Flexible to assist colleagues
Can do attitude/team spirit
Salary:
£11.75 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Receptionist: 1 year (preferred)
Work Location:
One location