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Administrative Assistant

3 months ago

Cambridge, Cambridgeshire, United Kingdom Genie Ventures Full time

Genie Shopping is a leading Comparison Shopping Service (CSS), driving sales on performance model for major retailers through pioneering tools that leverage technology, data, and product feeds.

We drive £100ms of sales for retailers through Google's CSS programme, Bing Shopping and others, and our activity spans the UK, EU, and US.

We have strategic relationships with top brands including eBay, Currys, LEGO, and Samsung.


Genie Shopping was one of the first Google Premium CSS Partners in 2017, building on our experience and success in price comparison.

We're coming out of a record peak period and are already outperforming our budget for a £10m+ turnover year in 2023.

Our sights are firmly set on continued rapid growth and expanding internationally.

The Genie Shopping team is made up of eight experienced individuals across product, paid media, client relationships and insights.

Our team is a self-contained unit with all the skills needed to build, run and excel as a top-tier performance marketing company.


Purpose
Genie Shopping is looking for an Administrative Assistant to join the team and aid in their day-to-day operational tasks.

This is a full time permanent role playing a key role in the operations of the Client Services team.

Duties include maintaining and helping new clients sign up to our services, answering client queries via our ticketing system and helping with general data quality and project tasks such as keeping our CRM data up to date.


You will be a highly organised individual, capable of devising, implementing and seeing through key processes while undertaking professional communications with all stakeholders.

At Genie Shopping we strive for operational excellence and you will play a fundamental role in providing this.

This role reports to the Genie Shopping Account Director.

RESPONSIBILITIES


The primary role will be to offer client services support on the management of client data and answering day-to-day queries.

Regular duties will include, but not be limited to:

Responding in a clear and timely manner to support queries

  • Reaching out internally for any queries you're unable to resolve or key issues that need to be escalated

Onboarding / New Business

  • Helping service and process inbound leads into onboarding
  • Helping run feedchecks from leads

Reporting

  • Reporting to the Genie Shopping team the number of queries and relevant KPIs on a weekly basis
  • Reporting how many have been solved/outstanding and details regarding any delays

Helping improve our existing CRM

  • Finding and entering client data into our internal CRM
  • Maintaining the high level of data in our CRM through regular auditing processes
  • Liaising internally if unable to find any information for gaps in the CRM
  • Working with the wider team to ensure data is relevant and support the team by advocating the CRMs

SKILLS AND EXPERIENCE

Experience

  • Communication with / handling queries from the general public
  • Working with a CRM system
  • Communicating with key stakeholders
  • Organising and implementing processes
  • Reporting results to senior managers and key stakeholders

Skills

  • Proficient in Excel or Google Sheets
  • Analytical thinker
  • Strong communication skills

Abilities

Smart
Intelligent - Imaginative - Inquisitive

Great attitude
Motivated / driven - Passionate - Focussed - Respectful

Get things done
Planning - Teamwork - Adaptability

Behaviours

I engage with my OKRs (team and personal)


OKR's are there to stretch us and should prompt long-term thinking, focus and align our efforts, justify risk taking (#thinkbig), cause change and be inspirational & motivational.


I produce high quality work
We pride ourselves on high quality input and output at Genie.

I take responsibility for my own learning


We know that continuous learning is at the heart of what makes Genie great, we have the right skills at the right time, can deliver the most up-to-date content or services to our customers and we grow as individuals, teams and as an organisation.


I bring things to the table
This is about contributing ideas and solutions that benefit Genie. Helping to maintain a culture of continuous improvement.

I am 'on the ball'


Being 'on the ball' means that you are quick to understand and react to things, that you are knowledgeable, competent, and attentive.


I respect my fellow Genies


This is about showing respect for everyone who works for Genie, making sure that we all actively encourage a culture of respect no matter what.