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Customer Support

3 months ago

Maidstone, Kent, United Kingdom Apogee Corp Full time
Maidstone
Job Summary

Winner of the Investors in Sales 2023 and Winner of the PrintIT Awards for Employee Experience 2021, Apogee Corporation provide Managed Workplace, Managed Print and Managed IT Services with Europe\'s Largest Multi-Brand solution.

As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world's leading technology companies, with instant access to the latest innovation all supported by our market leading service operations.

We are committed to our sustainability objectives and are involved in frequent community and charity initiatives to support our vision.

We are passionate about diversity, equity, and inclusion with a culture of originality.

Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation.

We are looking for inspiring and pioneering individuals, who want to make a difference in their careers as well as in the world around them.

We are proud of all our employees, who are at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities are endless.

About us

As Customer Support & Planning Coordinator, you will perform a crucial role in ensuring customer satisfaction and maintaining positive relationships between the company and its clients.

You will act as the first point of contact for our customers.

You are responsible for addressing customer inquiries, resolving issues, efficiently scheduling and coordinating field service activities, ensuring that work orders and tasks are assigned to field engineers in a timely and effective manner, and providing support to enhance the overall customer experience.

This role involves close communication with field engineers, customers, and other internal teams to optimize service delivery and maintain high levels of customer satisfaction.

About you
Experience in a client-focused customer service environment

  • Experience in dispatching, field service coordination, or a related role is advantageous.
  • Excellent communication and interpersonal skills, and the ability to remain calm under pressure.
  • Patience and empathy when dealing with customer issues.
  • Proficiency in using customer support software and other relevant tools, i.e Microsoft Office.
  • Strong problemsolving and decisionmaking abilities.
  • Attention to detail.
  • Strong organizational and multitasking skills.
  • Ability to work independently and as part of a team

Benefits:

Flexible working options
33 days holiday including bank holidays
Holiday purchase scheme
Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
2 paid days off per year for voluntary work to support our local communities
Pension scheme
Life assurance 4 x salary
Sponsorship for professional development and memberships
Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
Mental health first aider support programme
Cycle2work scheme
Discounted Gym Membership
Eye care voucher scheme
Free flu vaccinations
Employee social events and recognition activities throughout the year
HP Employee discount programmes
Mobile phone discounts

We are a Disability Confident Committed Employer


Please take the time to look at our excellent Glassdoor and Trustpilot reviews We have been awarded "Customer Experience Foundation Membership" showing our commitment to excellent customer service.

Apogee Corporation is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer.

We welcome all applicants and are open to considering flexible working options