Current jobs related to Customer Excellence Champion - Castleford, Wakefield - Gravity Customer Service Centre
-
Customer Service Representative
2 weeks ago
Castleford, Wakefield, United Kingdom FatFace Full timeJob OverviewWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative. As the face of our business, you will be responsible for providing exceptional service to our customers, ensuring they have a memorable experience with us.Key ResponsibilitiesGreet and thank customers in a warm and friendly manner,...
-
Customer Service Representative
2 weeks ago
Castleford, Wakefield, United Kingdom FatFace Full timeJob OverviewWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative. As the face of our business, you will be responsible for providing exceptional service to our customers, ensuring they have a memorable experience with us.Key ResponsibilitiesGreet and thank customers in a warm and friendly manner,...
-
Customer Service Coordinator
7 days ago
Castleford, Wakefield, United Kingdom Maritime Transport Full timeMaritime Transport is a leading transport company in the UK, seeking a Customer Service Administrator to join our team at our Wakefield Depot. As a key member of our team, you will be responsible for managing customer daily volumes, dealing with internal and external stakeholders, and maintaining a high standard of customer service. **Why Work for Maritime...
-
Customer Service Coordinator
7 days ago
Castleford, Wakefield, United Kingdom Maritime Transport Full timeMaritime Transport is a leading transport company in the UK, seeking a Customer Service Administrator to join our team at our Wakefield Depot. As a key member of our team, you will be responsible for managing customer daily volumes, dealing with internal and external stakeholders, and maintaining a high standard of customer service. **Why Work for Maritime...
-
Customer Account Representative
2 weeks ago
Castleford, Wakefield, United Kingdom Teva Pharmaceuticals Full time{"title": "Customer Account Executive Role Overview", "content": "About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Account Executive. In this role, you will be responsible for providing exceptional customer service and building strong relationships with our customers.Key ResponsibilitiesProvide...
-
Customer Account Representative
2 weeks ago
Castleford, Wakefield, United Kingdom Teva Pharmaceuticals Full time{"title": "Customer Account Executive Role Overview", "content": "About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Account Executive. In this role, you will be responsible for providing exceptional customer service and building strong relationships with our customers.Key ResponsibilitiesProvide...
-
Customer Service Representative
3 weeks ago
Castleford, Wakefield, United Kingdom Morson Talent Full timeJob OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Morson Talent. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients.Key Responsibilities:Respond to customer inquiries in a timely and professional mannerResolve customer complaints and issues in a...
-
Customer Account Representative
2 weeks ago
Castleford, Wakefield, United Kingdom Teva Pharmaceuticals Full timeAbout Us Teva Pharmaceuticals is a leading manufacturer of innovative and generic medicines, committed to making good health more affordable and accessible to millions around the world. Our mission is to help people enjoy healthier lives, and we're proud to be a part of the World Health Organization's Essential Medicines List. We're seeking a highly skilled...
-
Customer Account Representative
2 weeks ago
Castleford, Wakefield, United Kingdom Teva Pharmaceuticals Full timeAbout Us Teva Pharmaceuticals is a leading manufacturer of innovative and generic medicines, committed to making good health more affordable and accessible to millions around the world. Our mission is to help people enjoy healthier lives, and we're proud to be a part of the World Health Organization's Essential Medicines List. We're seeking a highly skilled...
-
Customer Experience Advisor
15 hours ago
Castleford, Wakefield, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Castleford, UK.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work...
-
Customer Experience Advisor
19 hours ago
Castleford, Wakefield, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Castleford, UK.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work...
-
Customer Engagement Specialist
1 month ago
Castleford, Wakefield, United Kingdom Teva Pharmaceuticals Full timeAbout Us At Teva Pharmaceuticals, we are dedicated to enhancing global health by making quality healthcare more accessible and affordable. Our mission unites our diverse workforce across nearly 60 countries, as we strive to improve the lives of millions worldwide. As a leading manufacturer of both innovative and generic medicines, we proudly produce numerous...
-
Customer Service Representative
6 days ago
Castleford, Wakefield, United Kingdom Morson Talent Full timeJob Title: Call Centre AdvisorRate: £12.56 per hourLocation: CastlefordTerm: 6 months (with possible permanent opportunity)Hours: 37.5We are seeking a skilled and motivated individual to join our team as a Call Centre Advisor. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving...
-
Customer Service Representative
6 days ago
Castleford, Wakefield, United Kingdom Morson Talent Full timeJob Title: Call Centre AdvisorRate: £12.56 per hourLocation: CastlefordTerm: 6 months (with possible permanent opportunity)Hours: 37.5We are seeking a skilled and motivated individual to join our team as a Call Centre Advisor. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving...
-
Customer Service Representative
3 weeks ago
Castleford, Wakefield, United Kingdom Morson Talent Full timeJob Title: Inbound Customer Service AdvisorLocation: Our Castleford OfficeContract: Fixed-term contract until March 2025 with opportunity to go permanentWorking Hours: Monday to Friday, 8am - 5pm (either 8am – 4pm or 9am – 5pm, 1 in 4 Saturdays)Salary: £24,500 pro rata + Bonus, OTE £400 per month (uncapped)Job Summary:We are currently recruiting for...
-
Customer Service Representative
2 weeks ago
Castleford, Wakefield, United Kingdom Certas Energy UK Ltd Full time{"title": "Customer Service Representative", "content": "About the RoleCertas Energy UK Ltd is seeking a Customer Service Representative to join our Domestic Sales and Service team in Castleford. As a key member of our team, you will be responsible for maintaining relationships with our domestic customer base, handling inbound contact, and delivering a great...
-
Customer Service Representative
2 weeks ago
Castleford, Wakefield, United Kingdom Certas Energy UK Ltd Full time{"title": "Customer Service Representative", "content": "About the RoleCertas Energy UK Ltd is seeking a Customer Service Representative to join our Domestic Sales and Service team in Castleford. As a key member of our team, you will be responsible for maintaining relationships with our domestic customer base, handling inbound contact, and delivering a great...
-
Customer Service Representative
3 weeks ago
Castleford, Wakefield, United Kingdom Certas Energy UK Ltd Full timeAbout Certas Energy UK LtdCertas Energy UK Ltd is a leading independent distributor of fuels and lubricants in the UK. With a national network of over 130 depots, over 900 tankers, more than 80 retail forecourts, and fuel cards usable at over 2,000 sites, our team is an essential part of the robust infrastructure that consistently and dependably delivers...
-
Customer Service Representative
2 weeks ago
Castleford, Wakefield, United Kingdom Certas Energy UK Ltd Full timeAbout Certas Energy UK LtdCertas Energy UK Ltd is a leading independent distributor of fuels and lubricants in the UK. With a national network of over 130 depots, over 900 tankers, more than 80 retail forecourts, and fuel cards usable at over 2,000 sites, our team is an essential part of the robust infrastructure that consistently and dependably delivers...
-
Customer Service Representative
2 weeks ago
Castleford, Wakefield, United Kingdom Certas Energy UK Ltd Full timeAbout Certas Energy UK LtdCertas Energy UK Ltd is a leading independent distributor of fuels and lubricants in the UK. With a national network of over 130 depots, over 900 tankers, more than 80 retail forecourts, and fuel cards usable at over 2,000 sites, our team is an essential part of the robust infrastructure that consistently and dependably delivers...
Customer Excellence Champion
3 months ago
Who are Gravity ? why work for us?:
Gravity are a leading premium active entertainment experience with sites across the UK & internationally.
This is a fun and rewarding customer-facing role where you will provide a friendly and enthusiastic service, creating an amazing entertainment experience for all our customers.
We are currently looking for friendly customer-focused Bar and Restaurant Assistants to join our team.Gravity Bar at Xscape Castleford offers fun unique hospitality space with e-karting, Immersive Gamebox & karaoke as part of the fun filled atmosphere.
Main Purpose of the Job:
You will be responsible for handling all of our escalated customer complaints and proactive contact to our customers to understand how we can improve the experience we offer
Key Responsibilities:
- To adhere to all company protocols and procedures;
- To ensure that all effort is made to discuss the complaint and the subsequent outcome with the complainant;
- To carryout full thorough and fair investigations of all complaints received;
- To drive growth of the business by proactively contact clients for feedback
- Manage own workloads in a smart and effective way;
- Manage and work through your given "task" queue in SET CRM;
- Document call & meeting outcomes to add to our knowledge and insight of the customer. com is used to record and analyse all data;
- Answer contract questions and dispute resolution;
- To carry out any other ad hoc duties consistent with the position that may be required;
- Gain additional customer data by gathering information relevant to customer experience;
- To keep accurate and detailed records of all complaints, following correct company procedure;
- To respond to all complaints received by our customers and representatives, meeting our obligations as a company and our governing regulations;
- Highlight any customer experience or TCF issues whilst carrying out investigations with a view to preventing future complaints;
- Build and manage relationships in order to develop and grow contracted revenue streams;
- Communicate with customers and effectively manage the overall Customer Experience
Requirements:
- Ideally 1 years customer facing experience in a high volume, results driven environment;
- You will be articulate with strong analytical skills and problem solving.
- Excellent verbal and written communication skills with strong attention to detail;
- The ability to work as part of a team, with a common goal;
- A pleasant and engaging telephone manner;
- Enthusiasm, selfmotivated & willing to operate flexibly;
- Welldeveloped, proactive, cando, customer centric attitude and behaviour;
- Must be able to interact confidently with customers across all media;
- Experience in a general office, customer service or sales role;
- Clear ability to manage own workload;
- Proactive approach to process improvement and problem solving
Benefits
The salary offered plus potential bonuses for this role is competitive and makes up part of Gravity's benefits package, which includes:
- 24/7 Employee Assistance Programme
- Development & Career Progression
- Discounted activities onsite include ekarting
- Company Events
- Refer to a Friend Scheme.
Our Mission, Vision and Values
_ Gravity Mission_ - To establish the Gravity brand as a premier brand in the global leisure market defined by market share, quality, safety and fun.
_ Gravity Vision_ - To be the Global leader of Active Entertainment by inspiring our customers and staff to live for the moment, to smile, to laugh and to take part in 'activities that are fun' with people they enjoy spending time with.
THIS IS GRAVITY. WE ARE GRAVITY.
Gravity _Values_**
_ FUN_ _- We enjoy making people laugh and smile and making Gravity a great experience._
_ TEAM_ _- We are enthusiastic and determined to succeed together._
_ INTEGRITY_ _- We are trustworthy and honest and take responsibility for our actions._
_ COMMITMENT __- We are passionately committed to the Company's success and the safety of our customers._
INDEXECINDUS
