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Customer Support Specialist

3 months ago

London, Greater London, United Kingdom Phyton Talent Advisors Full time
Customer Support Specialist London – Perm career

Role:

Customer Support SpecialistnCompany leading financial clientnLocation HQ LondonnRole focus: Supply proactive, world-class customer support to our clients via telephone and email.

nKey Skills Customer Support / Career focusednSalary upto £ 40 to 45K Base

Duties:

n1st level support to internal and external users for all products and delivery channels (Web, API, Excel Add-in, Datafeeds)nDocument and manage all queries, enhancement requests and feedback received via email and telephone to ensure a timely resolution and an overall positive client experiencenWork closely with Product, IT, Sales and other groups in the analysis, interpretation, and resolution of client issuesnUtilize internal system (Salesforce Service Cloud) to log issues, escalate unresolved queries and follow-up with relevant departments for issue resolutionnProvide client feedback to Product and Sales as appropriate to support product enhancement, renewal, and growth objectivesnTake part in internal projects (Salesforce, metrics, etc.)

as requirednProvide ad-hoc product training via Zoom sessions customized to the client's needs and requirementsnIdentify and log leads and assign to relevant teams

Skills Needed:
nDegree EducationnHands on customer support for: fintech, financial services, or data and research company.nCustomer focused to provide exceptional client servicesnattention to detailntroubleshooting problem-solving skillsnorganizational time management skillsnwork under tight deadlines

Ideal Nice to havenKnowledge of Fixed Income productsnPrior experience with Web-based platforms, Excel Add-in, Datafeeds or APInFluency in European Languages any

Budget approved – ready to hire.