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Customer Service Administrator
3 months ago
We deliver environmentally sustainable industrial packaging products, customisation, systems and multi-site stock management for the manufacturing, distribution and fulfilment sectors.
Today, we continue to evolve our services and drive innovation to lead the way in supplying the UK's manufacturing and distribution sectors.
We have an exciting opportunity for a Customer Service Administrator to join our team in the Customer Service Department to be based at our Shrewsbury office.
This position is full time. You will receive a highly competitive salary depending on experience.
Responsibilities:
- Respond to customer inquiries.
- Inform customers about the prices, discounts and billing processes.
- Process customer orders on time and in a timely manner.
- Check stock availability.
- Appraise customers on alternative products when required item is not available.
- Resolve problems pertaining to customer orders.
- Coordinate with sales and other appropriate departments in processing orders.
- Ensure timely delivery of orders.
- Interact with Accounts Receivables team regarding payments.
- Maintain and update customers' database.
Essential
- Good standard of education
- Excellent IT Skills, including Excel and Word
- Knowledge of office management systems and procedures
- Excellent time management skills and ability to multitask and prioritise work
- Attention to detail and problemsolving skills
- Excellent written and verbal communication skills
- Strong organisational and planning skills
- Excellent problemsolving skills and analytical abilities
- Excellent attention to detail
- Strong communication and interpersonal skills
Desirable
- Product Knowledge
- Industry knowledge
