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Customer Service Ambassador
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Ambassador at OCS Group. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers feel valued and supported.
Key Responsibilities- Customer Service
- Provide world-class customer service to our customers, responding to their queries and resolving any issues in a timely and professional manner.
- Be an ambassador for OCS Group, promoting our values and services to customers and colleagues alike.
- Communication
- Communicate effectively with customers, colleagues, and management to ensure seamless delivery of customer service.
- Respond promptly to customer inquiries and feedback, providing solutions and alternatives when necessary.
- Teamwork
- Work collaboratively with colleagues to achieve customer service goals and objectives.
- Participate in team meetings and contribute to the development of customer service strategies and initiatives.
- Continuous Improvement
- Identify opportunities for improvement in customer service processes and procedures.
- Contribute to the development and implementation of new customer service initiatives and strategies.
- Education
- GCSE level or equivalent.
- Experience
- Previous experience in a customer-facing role, preferably in a retail or hospitality environment.
- Skills
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team environment.
- Strong problem-solving and analytical skills.
- Ability to work flexibly and adapt to changing priorities.
We offer a competitive salary and benefits package, as well as opportunities for career development and growth within OCS Group. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we would love to hear from you.
