Specialist Business Support Officer

2 weeks ago


Swindon, Swindon, United Kingdom Swindon Borough Council Full time
At Swindon Borough Council, we want our town to be the best it can be. Our ambitious vision is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that's who we're doing it for - the communities and businesses that make our town great. As part of the Council, you'll support a friendly local authority making decisions with real impact. It's all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.


We are looking for a highly effective administrator to work as part of the Adult Community Learning (ACL) Team providing specialist administration support to our managers and tutors.


Your next role

  • Providing high standards of customer service to our learners and both internal and external stakeholders for example, responding to referrals for our courses and keeping stakeholders informed about our service
  • Dealing with internal and external queries and providing advice in line with business processes and procedures
  • Collating, processing and analysing data; this will include data processing
  • Use and maintenance of specialist processes and procedures to support the delivery of the ACL service for example, administration of qualifications and exams in line with awarding body requirements
  • You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act "for the effective performance of a customerfacing role")._
For Swindon to thrive in the future, we need to lay the foundations now. It's why our regeneration and transformation programmes are already underway. So, you'll be joining us at an exciting time on our journey. We'll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we'll achieve our vision of a prosperous, re-vitalised Swindon by 2030 together. And you'll be proud to say it was made better with you.

Your next steps
Potential applicants are sometimes put off if they don't meet 100% of the requirements.

We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we'd love to hear from you.


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