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Business Intelligence Systems Support Officer
2 weeks ago
As our Business Intelligence Systems Support Officer, you'll provide timely end-user support and training for National Trust Analytics (Tableau) to colleagues across the National Trust.
Working within the central data team your role is to work with the Business Intelligence Product Manager and Developers to provide this service including systems management, documentation and communications.
This role is offered on a permanent basis.
What it's like to work here:The Business Intelligence Team help provide Management Information and Insight throughout the organisation primarily using our key analytics tools: Tableau and Alteryx.
We work closely with stakeholders throughout the organisation to help ensure they have the right tools to enable business critical data-led decision making.
This post is contractually based at our office in Swindon.There will be an opportunity to explore and agree hybrid working arrangements which strike the right balance for you and the Trust.
What you'll be doing:
You'll be a key member of the Business Intelligence Team, and tasks will include:
Supporting end users (approx. 3,500) from across a broad section of NT staff in their use of our BI tools, ensuring systems work as intended and users have access to the business-critical reporting needed to fulfil their roles.
You'll be the central voice and escalation point for end users of NT Analytics (The National Trust implementation of Tableau server), understanding how they engage with our services to help deliver the best service possible.
Working with the IT service desk and key colleagues to ensure self-service BI business processes are fit for purpose and clear to end users.
Who we're looking forYou don't need to have all the knowledge, skills and experience listed in the attached role profile; this is just to provide a full picture of what is possible.
- People skills, always working to deliver high level customer care standards
- Organisation and planning skills, able to manage multiple streams of work
- Ability to work as part of a team, sharing ideas and learning
- Communications and collaboration skills, including training system users
- IT skills, you'll be using our internal systems along with Microsoft Office tools
We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice
Requirements :
Compliance.
Eligibility to Work in the UK
Permanent f/t (37.5 hrs pw)
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