CIPD HR Administrator

1 week ago


Camden Area, Greater London, United Kingdom Bright Horizons UK Full time

Job Title:
Family Care Programme Administrator (CIPD HR Administrator)nSalary: £30k-£33k doenHours: 37.5 per week / Monday-Friday / Office based with flexibility (WFH 1 day per week)n

Job Type:
Permanent / Full TimenLocation: Goldman Sachs London Office

Closing Date for this role: 24/5/24

The Role:
nTo support the effective delivery of the firms EMEA Family Care Programme Administration at a large corporate financial firm. To provide prompt and accurate advice to employees going through parenting leave transition and their managers. Contribute to a positive working environment, promoting the core values of the firm, Customer Service, Integrity Excellence and Partnership.

What You Will Be Doing:
nOwning and managing the Parenting mailboxnActing as the initial point of contact for all parenting policy and process queriesnMaintaining employee's parenting mailbox filesnPromptly responding to, triaging where required and resolving queries to ensure that employees receive timely support and accurate advicenInitiating parenting leave process upon receipt of employee notification to take the leavenEscalating complex cases to Family Care Program Lead in timely mannernAdvising on and signposting to firm's offerings and services relevant to parenting populationnManaging the administrative requirements of the parenting leave processes including evidence and record keepingnManaging weekly parenting communicationsnEnsure parenting leave notification including leave changes and relevant evidence is obtained and provided to Medical Leave of Absence Team in timely mannernUpdating parenting data trackersnAssisting employees with SMP1 Form processingnUtilising the firm's systems to fact find and resolve queries proactivelynEscalating vacation cases to Family Care Program Lead and wider Wellness Team and manage communications as appropriatenUpdating internal intranet as and when requirednUpdating Parenting Meetings agenda and note takingnSupport with Family Care Programme documents and collateral reviewnSupporting with the year-end activities in partnership with other business functions

What We Are Looking For:
nExperience in a similar HR support rolenExperience of working for a large corporate organisation with the ability to work in a fast-paced and demanding environmentnHR background that would enable you to be confident in answering family leave queries and determining when to escalate to the correct line of supportnExperience of planning, prioritising, and organising work on a daily, weekly, and monthly basis, individually and as part of a team, whilst ensuring the effective use of resources and delivering a high standard of work to tight deadlinesnHigh level of computer literacy

Qualifications:
nQualification – CIPD Level 3 (Minimum)

Personal Attributes:
nStrong organisational and communication skills, and attention to detailnStrong team player and self-starter, with excellent initiativenHighly motivated and driven while making positive impact and meeting deadlinesnAbility to build trust and strong relationshipsnAbility to work collaboratively as part of wider teamnThrives in a fast-paced, dynamic environment while displaying calm approach and 'can-do' attitudenFlexibility to adapt to the evolving needs of the role and the firm


Bright Horizons are committed to creating inclusive environments where everyone has a sense of belonging and has the opportunity to contribute and thrive in meaningful and impactful ways.

We are an inclusive employer and welcome people from all backgrounds to apply. We will consider reasonable adjustments required by applicants.

If you share our passion, values, and have most of the skills listed, we encourage you to apply – as you may be just what we are looking for Please note, due to our sector all roles are subject to an Enhanced DBS.

Some of our roles require specific qualifications by law, this will be highlighted as essential within the advert.

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