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3 months ago

Chelmsford, Essex, United Kingdom Priory Healthcare Full time

Situated within three acres of landscaped grounds, Priory Hospital Chelmsford is an independent hospital that specialises in the treatment and management of adults and adolescents with a range of mental health problems.

There is a highly experienced team of mental health professionals and support staff, which include consultant psychiatrists, psychologists, nurses and therapists.


The hospital offers calming and recovery focused residential treatment for up to 60 service users, as well as day care and outpatient services, including separate facilities for young people.


We provide expert treatment for the following services:

  • Eating disorders
  • Child and Adolescent Mental Health
  • Addiction services
Our highly experienced multidisciplinary team deliver personalised treatment programmes alongside the use of a wide range of therapies.

  • Provide efficient and effective administrative support to the hospital and particularly the medical team.


This will regularly include typing, minute taking, receiving telephone enquiries, diary and appointment management, managing correspondence, meeting and greeting visitors and other administrative tasks as appropriate.

You will also be required to liaise with other Priory Healthcare sites and departments, Insurers, GPs and Commissioners regarding specific patient details and invoicing.


  • To provide cross cover within specified Medical Secretaries teams, as assigned by your line manager.
  • Provide exceptional customer service to our patients, ensuring a positive customer experience.
  • You will be required to accurately record Independent Consultant time to ensure appropriate invoicing controls are in place for the hospital. Independent Consultant Time is designated as time you spend completing tasks assigned to you by a Consultant.
  • Organise diaries and patient appointments directly with patients and Consultants whilst ensuring the hospital is providing the best possible service to patients.
  • Consistent use of CareNotes, paying particular attention to uploading reports and copy documents as appropriate and in line with company policies and SLAs.
  • Liaise with Inpatient and Therapy Services regarding admissions, discharges, follow up arrangements and CPA and other multi agency meetings
  • Handle complaints from patients and families with sensitivity and a level of urgency, escalating to the site Medical Director and HD, and in accordance with Company Policy.
  • Ensure that all documentation is correctly filed, in order that financial, regulatory and other auditors can be satisfied.
  • Update patient details and records within CareNotes promptly, ensuring accuracy of all data input.
  • Ensure that Medical records are safely stored and archived in accordance with company and local procedures.
  • Maintains all standards pertaining to confidentiality and Information Governance in accordance with Company Policies.
  • Handle all external and internal enquiries relating to an individual or department, directing queries as appropriate.
  • Seek to continually improve processes so that the hospital can operate efficiently.
  • Work effectively with colleagues across all departments with a strong focus on the success of the hospital
  • May be required to provide cover for colleagues in other departments as appropriate.
  • Conducts yourself in a manner consistent with the company behaviours, demonstrating a flexible and helpful manner to all colleagues.
  • You will be expected to provide cover and support to the wider team and site as and when needed and any ad hoc admin support