Service Design Transition Manager

2 weeks ago


Camden Area, Greater London, United Kingdom Amber Labs Full time

Job Description:


The Service Design Transition Manager plays a critical role in ensuring the smooth transition of services from the design phase to operational readiness.

This role involves collaborating with various stakeholders to understand requirements, design service solutions, and manage the transition process effectively. The ideal candidate will possess a strong blend of technical expertise, project management skills, and stakeholder management abilities.

nResponsibilities:


nLead the transition of new services and changes into the operational environment, ensuring minimal disruption to business operations.nCollaborate with cross-functional teams, including service design, development, testing, and operations, to ensure alignment throughout the transition process.nDevelop and maintain transition plans, timelines, and documentation, identifying key milestones and dependencies.nConduct risk assessments and develop mitigation strategies to address potential issues during the transition phase.nCoordinate with internal and external stakeholders to communicate transition plans, status updates, and any changes in scope or timeline.nProvide leadership and guidance to project teams, facilitating problem-solving and decision-making to overcome obstacles and achieve project goals.nConduct post-implementation reviews to assess the effectiveness of transition activities and identify areas for improvement.nStay updated on industry best practices, emerging technologies, and trends related to service design and transition management.


nQualifications:
nBachelor's degree in Computer Science, Information Technology, Business Administration, or related field.

Master's degree preferred.nProven experience in service design, transition management, or related roles within the IT industry.nStrong understanding of IT service management principles, frameworks (e.g., ITIL), and best practices.nExcellent project management skills, with the ability to manage multiple projects simultaneously and deliver results within tight deadlines.nDemonstrated ability to collaborate effectively with cross-functional teams and stakeholders at all levels of the organization.nStrong analytical and problem-solving skills, with a keen attention to detail.nExcellent communication skills, both verbal and written, with the ability to convey complex technical concepts to non-technical stakeholders.nCertifications such as ITIL, PMP, or Agile/Scrum are a plus.


nBenefits:
nCompetitive salarynComprehensive benefits packagenOpportunities for professional development and growthnDynamic and collaborative work environment
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