Assistant Facilities Management

2 weeks ago

London, Greater London, United Kingdom JLL Full time
JLL supports the Whole You, personally and professionally.

Objective of Role

The Assistant Facilities Manager (AFM) will assist Facilities Manager(s) (FM) in the delivery of facilities services to occupiers in one or more managed properties to best practice standards defined by JLL and is expected to understand the business objectives of the investment.

Team Structure

The AFM will seek direction from the FM, taking guidance as appropriate and will work closely in a number of 'virtual teams' within PAM including; Client Relationship Directors (CRDs), Contract Directors (CDs), Management Services, Client Financial Services (CFS).

Key Responsibilities and Deliverables
Facilities (property/portfolio) Management - Supporting the FM to;
Ensure we are delivering client KPIs as identified within the agreed PMA (Property Management Agreement)
Assist in the delivery of 'Instinct' (customer experience) operational initiatives across your portfolio in close liaison with our service partners
Assist in the smooth transition of properties into management and ensure readiness for sale dealing with due diligence enquiries on disposal and lettings from a facilities perspective
Ensure that on-site management of the properties is undertaken in accordance with JLLs polices, processes and procedures as defined on the PAM Process Hub site (Connect)
Liaise with occupier representatives referring matters upwards only if they cannot be resolved at local level
Regularly liaise with occupiers and be the principal point of contact for advice and guidance in connection with the day-to-day physical operation of the building(s), in support of the FM(s) of any occupier matters that may influence property valuation/investment
Assist in the setting and controlling of service charge budgets, quarterly variance reporting and reconciliation to agreed accounting practices

Assist in the procurement of all supplies and services at the property in accordance with the JLLs PAM procurement program.

This will include the use of accredited Contractors only, usually on the basis of framework agreements, and JLLs purchase ordering systems
Monitor contractor performance against agreed standards Assist the building's 'Social Responsible Management' (H&S and environmental/sustainability) activities
Assist in the management of the buildings' plant and equipment. Will be responsible for building management systems where appropriate
Assist in the implementation of minor works Help prepare site regulations and issue permits to work for all contractor activities on site
Maintain, test and implement disaster planning procedures to cover all emergencies. To organise and coordinate fire evacuation and bomb drills
Establish and maintain proper site records in accordance with best practice rules
Assist in the development and maintenance of occupier handbooks
Assist in the monitoring of vacant/void property in conjunction with the clients' insurance policy
Visit sites and properties in accordance with the site visit programme issued by the FM

Required Qualifications, Skills and Experience
Commercial Solid stakeholder management skills and an ability to understand business ideas
Previous experience working for a company within the property industry or from a similar business line, with client facing experience or from a corporate FM background
Supportive in driving operational business change
IWFM / BIFM qualification and or similar in facilities operational management
Prior experience as operations manager or team leader
Strong organisation skills and excellent communication skills, both verbal and written
Driven to achieve results
Knowledge of safety, quality, and cost risks
Driver with access to own vehicle


This job description sets out key elements and responsibilities of the role, but it is not intended to be exhaustive and does not constitute a contractual document.

Duties may be changed to meet changing needs or circumstances.

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL

  • We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and exce

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