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1st Line Support Engineer

3 months ago

Beckenham, Greater London, United Kingdom INTEC SELECT LIMITED Full time

1st Line / Helpdesk Support Analyst - £22K - 27K + Excellent Benefits - Bromley Area

Overview:


An excellent opportunity has become available for a 1st Line Support / Helpdesk Analyst to work with an award winning managed service provider based in Kent.

This role will ensure the progression and swift resolution of tickets logged with the Service Deskand managing client expectations throughout.

Our client are keen for career orientated individuals who are looking to progress.
Our client is a highly regarded organisation that provides high-level support to recognised businesses, and are continuously expanding.

Role & Responsibilities:

  • Managing incidents and requests through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
  • Correctly logging incidents, problems and service requests, categorising and prioritising them in line with team procedures
  • Ensuring all faults are progressed and resolved within SLA, escalating to other internal and external teams as appropriate
  • Identify and escalate repeat issues or service risks to the Service Delivery Manager where necessary

Essential Skills & Experience:

  • Good knowledge of Microsoft Windows 10
  • Basic knowledge of user administration (Active Directory, Exchange / Office365)
  • Good understanding of workstation builds and configuration
  • Hardware troubleshooting
  • Strong communication skills with a clear and friendly telephone manner

Desirable:

  • Mac OS
  • Managed service provider background

Package:

- £22K - £27K based on skills & experience

  • Excellent benefits package
  • Career progression
  • 25 days holiday + bank holidays
**1st Line / Helpdesk Support Analyst - £22K - 27K + Excellent Benefits - Bromley Area