Fees Department Collections Manager- Internal only

2 weeks ago

London, Greater London, United Kingdom GDST Full time

Are you a skilled manager with a knack for efficient collections and a passion for education? We are seeking a dedicated Fees Department Collections Manager to lead our dynamic team of four fee collectors.

In this pivotal role, you will ensure the smooth operation of our fees collection process, collaborating closely with colleagues in the Trust's Fees Department and GDST school staff, including Heads and DFOs.


Team Leadership:
Manage, recruit, train, and develop the fee collection team, ensuring high performance and continuous improvement.

  • Operational Management: Direct daily collection activities, review aged debt reports termly, and handle nonstandard accounts or those outside approval limits.
  • Regularly review and enhance communication timelines and collection processes.
  • Support the team in negotiating with late payers through various communication channels and maintain accurate records in the billing software.
  • Work with the Education Department, Legal Department, and schools to address school feerelated complaints and disputes.
  • Debt Collection: Manage collection activities for all former school fee debt accounts and handle invoices for Fees in Lieu of Notice.
  • Legal Coordination: Consult with the Head of Fees and the Legal Team on legal actions and prepare related files.
Support and contribute to the organisation's vision and objectives.

  • Engage in safeguarding pupils and promote inclusion and diversity.
  • Adhere to GDST's health and safety and equal opportunity policies.
  • Maintain professional standards and actively participate in performance reviews.
  • The GDST is committed to diversity, inclusion, and real change: a family where every individual is valued, respected, and included.
We are dedicated to safeguarding and promoting the welfare of children.

As part of our commitment to ensuring a safe environment for children, all applicants must be willing to undergo child protection screening appropriate to the post.

This process includes checks with past employers and the Disclosure and Barring Service (DBS).

We welcome applications exclusively from candidates who are eligible to work in the UK, as we aim to maintain compliance with legal requirements and create a diverse and inclusive workforce.

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