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Collections Manager
3 months ago
Moove is on a mission to make the world more productive and successful by redefining access to auto finance and vehicle ownership. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand mobility marketplaces. By doing so, Moove is creating sustainable jobs for entrepreneurs in the mobility sector
About the Role
Moove is looking for experienced Collections Manager with strong business acumen and an entrepreneurial attitude to own the collections and debt management activities in a fast-growing, fast-paced, vibrant startup environment.
What You'll be Doing
Managing the day to day operations of the UK collections and debt management activities to minimise overdue debt and maximise cash receipts
Developing, maintaining, reviewing and improving internal collections strategies, policies and procedures to drive continuous improvement
Overseeing the performance of external debt collection agencies, including contract management, monitoring activities and outcomes to optimise third party collections
Leveraging technology to drive innovation, automation and scale and managing data to ensure high data integrity and robust reporting
Managing customer escalations in relation to collections, arrears and forbearance
Managing a team of 1-5 reps and building a high performance culture
What You will need for this position
An understanding of collections, arrears and forbearance practices, and debt management practices
Experience in developing policies and processes and aligning these with business and regulatory objectives
Ability to lead a team and develop a culture of collaboration and continuous improvement
Highly effective organisation and time management skills to manage self and team
Excellent analytical and problem-solving skills and ability to think from first principles
High competency with adopting and embedding new technologies and tooling
Excellent verbal and written communication skills
Ability to work calmly and efficiently in a fast-paced environment
London-based and willing to work on site
Who You'll Be Working with:Directly reporting to our City Manager, and closely working with our Operations Team.
About the team
Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.
Moove is strongly committed to diversity within its community. The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.
Pre-hiring Notice: Moove relies on the accuracy of information contained in employment applications, as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations, falsifications, or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired, termination of employment.
EEO Statement: Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic.
Moove: Moove is a mobility asset finance company and Uber's preferred fleet partner across Sub-Saharan Africa. Our Vision is to democratise financial services to make our customers more productive and successful. Our Core values are Compassion, Excellence, Innovation, Teamwork, Trust and Ownership.
