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Fees Department Collections Manager- Internal only
3 months ago
Accountable to: Jacqui Ruane (Head of Fees)
Job Purpose:
Are you a skilled manager with a knack for efficient collections and a passion for education? We are seeking a dedicated Fees Department Collections Manager to lead our dynamic team of four fee collectors. In this pivotal role, you will ensure the smooth operation of our fees collection process, collaborating closely with colleagues in the Trust's Fees Department and GDST school staff, including Heads and DFOs. Your clear, prompt, and professional communication with GDST parents and billpayers, both current and former, will be essential.
Key Responsibilities:
-Team Leadership: Manage, recruit, train, and develop the fee collection team, ensuring high performance and continuous improvement.
Operational Management: Direct daily collection activities, review aged debt reports termly, and handle non-standard accounts or those outside approval limits.
Process Improvement: Regularly review and enhance communication timelines and collection processes.
Negotiation & Records: Support the team in negotiating with late payers through various communication channels and maintain accurate records in the billing software.
Interdepartmental Liaison: Work with the Education Department, Legal Department, and schools to address school fee-related complaints and disputes.
Debt Collection: Manage collection activities for all former school fee debt accounts and handle invoices for Fees in Lieu of Notice.
Legal Coordination: Consult with the Head of Fees and the Legal Team on legal actions and prepare related files.
Key Relationships:
GDST's Fees Department
GDST's Parents and Fee Payers
GDST Schools Heads and DFO
General Requirements:
Support and contribute to the organisation's vision and objectives.
Engage in safeguarding pupils and promote inclusion and diversity.
Adhere to GDST's health and safety and equal opportunity policies.
Maintain professional standards and actively participate in performance reviews.
Undertake other reasonable duties as required.
Why Join Us?
Be part of a prestigious educational trust with a commitment to excellence.
Collaborate with dedicated professionals in a supportive and dynamic environment.
Enjoy a central London location with easy access to amenities and transport.
How to Apply:
If you are ready to make a significant impact in the education sector and possess the skills and experience outlined above, we want to hear from you. Apply now and become a vital part of our team
This job description is designed to be enabling and will be subject to regular review to meet the evolving needs of the GDST.
Please apply with an update CV & Cover Letter.
Closing date for applications : Friday 14th June 2024
The GDST is committed to diversity, inclusion, and real change: a family where every individual is valued, respected, and included.
We are dedicated to safeguarding and promoting the welfare of children. As part of our commitment to ensuring a safe environment for children, all applicants must be willing to undergo child protection screening appropriate to the post. This process includes checks with past employers and the Disclosure and Barring Service (DBS).
We welcome applications exclusively from candidates who are eligible to work in the UK, as we aim to maintain compliance with legal requirements and create a diverse and inclusive workforce.
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