Collections Manager

2 weeks ago


London, Greater London, United Kingdom TalentHawk Full time
Job Description

Senior Collections Manager - Telecommunications - Permanent - Onsite in London

Do you thrive in a fast-paced environment and enjoy achieving challenging goals? Are you a strong communicator with a knack for problem-solving? If so, we want to hear from you

About the Role:

We are looking for a driven and results-oriented Collections Manager to join our growing Telecommunications team. In this role, you will be responsible for overseeing all aspects of the collections process, ensuring timely recovery of outstanding customer accounts. You will set up this newly formed department from scratch and have a track record in knowing what good looks like and implement it

Responsibilities:

  • Develop and implement effective collections strategies to maximize recovery rates.
  • Oversee daily collections activities, ensuring adherence to company policies and regulations.
  • Analyze customer accounts to identify trends and develop solutions to improve collections efficiency.
  • Communicate effectively with customers at all levels of delinquency, negotiating payment plans and resolving disputes.
  • Ensure accurate and timely reporting of collections data.
  • Maintain a positive and professional work environment for the collections team.

Qualifications:

  • Minimum of 3 years of experience in collections management, preferably within the telecommunications industry.
  • Proven track record of exceeding collections targets.
  • Strong leadership and coaching skills.
  • Excellent communication, negotiation, and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Proficient in Microsoft Office Suite.
  • A clear understanding of relevant data protection legislation is a plus.

Benefits:

  • Competitive salary and benefits package.
  • Opportunity to work in a fast-paced and dynamic environment.
  • Make a real impact on the company's bottom line.
  • Be part of a supportive and collaborative team.

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