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Collections Manager
3 months ago
Zilch is a payment tech company on a mission to create the most empowering way to pay for anything, anywhere.
Combining the best of debit, credit and savings, we give our customers the option to earn instant cashback or spread the cost of pricier purchases, completely interest free and with no late fees.
There are some exciting projects coming up and we've got big growth plans.Zilch is dedicated to the pursuit of excellence and is currently in search of a Collections Manager to join our proactive and fast-paced environment.
Your role involves leading and guiding the BPO and DRA collections teams to achieve exceptional customer outcomes aligned with our strategy.
You'll thrive in navigating collections and recoveries data, leveraging insights to track progress and anticipate future trends, presenting clear explanations to Senior Management.
Regularly revising and enhancing collections procedures to ensure compliance with company and regulatory standards is pivotal. Your expertise will drive process improvements and automation, enhancing customer experiences through data-driven innovations and collaboration across functions. Additionally, you'll play a pivotal role in recruiting, managing, and mentoring team members, fostering their professional growth and success.Report to the VP of Collections regarding collections performance, collections targets, SLA's and KPI.
Lead and manage the BPO and DRA collections teams to deliver outstanding customer outcomes in line with the collections strategy and ensuring they are well equipped to meet SLAs and KPIs.
Able to forecast future trends in collections and recoveries, highlighting risks and opportunities early in the process and being able to explain these trends to Senior Management.
Regularly review, update collections procedures and processes to ensure they are complaint with the company and regulatory policies. You will be comfortable with demonstrating collections progress by being on top of numbers and trends.Bring improvements and automation to existing processes and customer journeys using data, industry knowledge, process innovation and cross function collaboration.
Recruit, manage and coach existing team members and help them achieve their career goals.Zilch is looking for an individual with 2+ years in the Collections Manager / Senior Manager Capacity within the consumer lending industry.
Highly numerate with excellent data interpretation, presentation and facilitation skills.Continuous learning mindset and up-to-date knowledge of training industry trends and best practices.
Be active in the industry around latest collections tools, technology and regulatory developments.
Compensation & Savings
~ Pension scheme - 5% employee contribution and 3% employer contribution
~ Death in Service scheme - 3x your annual basic salary to nominated beneficiaries
~ Income Protection - up to 75% of annual basic salary to cover long term injury or illness
~ Private Medical Insurance including;
~ GP consultations (video, telephone or face-to-face)
~ Mental health support
~ Employee Assistance Programme including
~ 24/7 remote GP & physiotherapy
~24/7 helpline for emotional & practical support
~ Savings & discounts on everyday shopping
~Family Friendly Policies
~ Enhanced maternity pay
~ Enhanced paternity pay
~ 200 Zilch rewards bonus for WFH set up
Learning Suite for e-courses
Internal Training Programmes
FCA & Regulatory training
Hybrid Working 3 days in office
Casual dress code
Work related social events
Free fruit, snacks, and refreshments in the office
Zilch Technology is an equal opportunities employer and we encourage all applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, religion or belief.
