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VP of Customer Success
3 months ago
VP of Customer Success required to join a rapidly growing Quantum Computing company to drive the successful deployment of their quantum computing solutions and manage funded projects across multiple teams.
RESPONSIBILITIES
- Strategise and Implement Delivery Solutions: Develop and execute delivery strategies and project management methodologies to ensure the successful deployment of our quantum computing solutions and the completion of funded projects.
- Collaborate with the executive team to create and implement strategies that align with the company's goals and growth objectives.
- Manage client relationships from pre- to post-delivery in collaboration with Sales and the Commercial team. Develop and maintain strong relationships with clients, ensuring their needs and expectations are met to foster long-term partnerships.
- Oversee all Service Level Management activities, including regular Service Delivery reviews to assess performance against agreed service levels, and implement remedial or preventative actions as needed.
- Proactively identify risks and develop mitigation strategies to minimise their impact on project timelines and deliverables.
- Develop and manage funded projects, including budgets, schedules, and resources, to ensure timely and cost-effective delivery.
- Work effectively with cross-functional teams, including the hardware and commercial teams, to deliver solutions to customers and projects to funding agencies.
- Oversee the company's supply chain through vendor identification and onboarding, supplier management and optimisation, alternative source analysis, cost optimisation, and data-driven build versus buy analysis.
REQUIREMENTS
- Demonstrated knowledge in delivering customer computing systems, with experience managing budgets, schedules, and resources.
- Understanding of quantum computing concepts and the ability to communicate complex ideas to both technical and non-technical stakeholders, along with an awareness of industry trends and best practices.
- Experience managing client relationships and fostering long-term partnerships.
- Proven experience in managing teams, with the ability to lead, mentor, and develop talent.
- Demonstrated experience in strategic planning, financial management, and performance monitoring.
- Excellent interpersonal, communication, and presentation skills, with the ability to build relationships and collaborate effectively with cross-functional teams, partners, and customers.
- Familiarity with project management software and tools such as Microsoft Project, JIRA, or similar, and methodologies such as Agile, Scrum, or PMI.
- Strong time management skills with the ability to address urgent day-to-day tasks promptly while maintaining focus on longer-term projects.
- Willingness to get hands on and get tasks completed when necessary.
BENEFITS
- Competitive market salary
- Have the chance to work across multiple teams in a rapidly growing Quantum Computing company
- Stock options
- Long term employee incentives
- Work with Talented Quantum Computing specialists from across the globe
- Relocation package
- 30+ days holiday
- Clear development pathway
