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Enterprise Customer Success Manager

2 months ago

London, Greater London, United Kingdom AppZen Full time
About the Role

We are seeking a highly skilled Enterprise Customer Success Manager to join our team at AppZen. As a key member of our customer success organization, you will be responsible for driving the success of our fast-growing list of Fortune 500 customers.

Key Responsibilities
  • Own the customer relationship from adoption to renewal and expansion, driving product utilization and optimizing configuration to maximize value.
  • Advocate internally for product improvements based on customer feedback and showcase business impact to customer executives in the form of Business Reviews.
  • Partner with sales to identify opportunities to increase customer value, resulting in upsell/cross-sell/expansion.
Requirements
  • 3-5+ years of experience as a Customer Success Manager or Account Manager owning enterprise relationships for B2B software solutions.
  • Humble and friendly personality with an open and honest communication style.
  • Ability to analyze and investigate large data sets to understand user behavior and make tangible recommendations for improvement to drive ROI.
  • Exceptional presentation skills to engage Director/VP/C-level stakeholders.
What We Offer
  • Competitive salary package and bonus or variable incentive pay.
  • Comprehensive medical, dental, vision, and life insurance benefits.
  • Paid parental leave for eligible employees.
  • Pension Plan.
  • 28 Days Paid Leave.
  • Sick Pay and Income Protection.