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Administrator

3 months ago

Newport, Newport, United Kingdom Williams Lea Full time

Electronic Working Administrator

Location:
Newport - South Wales

Salary:
£22,446.27

Contract:
Full time, Permanent

Hours: 08:30-17:00
  • Monday to Friday
(37.5 hours per week)

Williams Lea seeks an Administrator / Electronic Working Operator - to join our team

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

Training
We offer one to one training followed by coaching support from our Supervisors and Seniors until fully competent.

The Job:

Are you self-motivated with a can do attitude? Are you able to work in a high volume environment where understanding the importance of delivery against client service levels is critical?


Do you have data entry experience? You must be confident to liaise with Courts, Clients and Claimant solicitors by telephone.

Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for

The Job :
Key Responsibilities

Operations

  • Working as part of a larger team on our clients site in administering Client. Accept Service paperwork, following agreed processes and procedures to ensure accuracy of information
  • Setting up new cases on behalf of a law firm.
  • Reviewing documentation.
  • Dealing with incoming mail.
  • Role requires data entry and validation of information so accuracy and attention to detail is critical
  • Liaising with Courts, Clients and Claimant solicitors by telephone in order to clarify received or missing information
  • Handling confidential information in line with the firm's data security protocols
  • Answering a handful of inbound calls from clients each day.
  • Making outgoing calls to clients to obtain missing information.
  • Other administrative duties, as required
  • Adhere to defined standards and processes

Client

  • Have the ability to deal with client issues quickly and effectively, seeking assistance when required
  • Develop and maintain strong relationships with internal and external clients providing assistance and advice as and when required
  • You must be customer focused

Key Competencies:

  • Customer Focus
  • Drive for results


 Effective communication
  • Listening & Written


 Planning & organising
  • Managing work
  • Accountability and responsibility Courage

The Experience:

We are looking for someone who is:

  • Self-Motivated
  • Organised
  • Customer focused
  • Strong personality
  • Methodical and logical approach
  • Team player but able to work on own initiative
  • Commitment to deliver
  • IT literate

Company Benefits


Hybrid working once trained, Pension, Private Medical, Personal Accident Insurance, Dental Insurance, Health Screening, Income Protection, Gym Flex, Cycle to Work, 25 days Annual Leave, Overtime rate paid as time and a half on work days and double time on weekends.


Job Types:
Full-time, Permanent

Salary:
£22,446.27
per year

Benefits:

  • Company pension
  • Cycle to work scheme
  • Gym membership
  • Life insurance
  • Private dental insurance
  • Private medical insurance
  • Referral programme

Schedule:

  • Monday to Friday

Work Location:
In person