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Information Technology Business Analyst
3 months ago
From disruption management to hyper-personalised pre-departure communications and mobile boarding passes, we build the technology to help companies stay connected with their customers at every stage of their journey.nEstablished in 2000, we have since grown to become one of the travel industry's major suppliers of passenger messaging solutions.
More than 60 airlines, rail and travel management companies, including British Airways, Flight Centre, Qantas, Ryanair and JetBlue use our notifications platform.
With exciting plans for the future, it's time for us to expand our growing team and we're hoping you are who we're looking for.
The rolenAs Business Analyst you will work as part of the Delivery team during project delivery and commercial proposal stages, and during transition at project initiation.
nMaintaining expert knowledge in 15below platform functionality and new developmentsnUnderstanding our customer business needs and processesnUnderstanding our internal Product business needs and processesnLeading client workshopsnLeading internal Product analysis and definitionnRequirements validation, both for client projects and internal Product projectsnCreating documentation to support the commercial and delivery processesnLeading estimation sessions with key stakeholdersnCollaborating with 15below Commercial and Delivery teams to understand, prioritise and manage multiple projectsnCollaborating with the 15below Product team to understand objectives, requirements, and prioritiesnEnsuring a smooth transition from commercial proposal to project team deliverynProviding support to Delivery team as required during project deliverynIdentifying and implementing process improvements within 15below
Our culturenOur culture is at the heart of what we do every day, and travel is part of that too, that's why we're proud to live by our values
nFlying high:
yet still climbingnWe know our stuff and are happy to share our knowledge and expertise. We pride ourselves on being at the top of our game and strive to keep learning.
nPeople are our passport to success:
they're at the heart of everything we donWe develop strong relationships built on trust and respect, and always do the right thing by each other and our customers
nAccelerating forward:
embracing change, challenge and growthnWhether it's for ourselves, our colleagues or our customers, we are always looking for ways to improve and to grow.
We're not afraid to challenge the status quo and drive change with enthusiasm.nAll inclusive*:
we're a strong, collaborative communitynWe share the same vision; to make 15below the best it can be.
We pull together to make it a reality, look out for each other along the way and make sure everyone's voice is heard.
nEnjoy the journey:
bringing fun and positivity to everything we donWe're proud and passionate to be part of the 15below family, and never take ourselves too seriously.
Having fun is really important to us.n- We are committed to maintaining our welcoming and open culture where differences are embraced.
We know that some people are hesitant to apply for roles unless they tick every box, but if you're excited about this role and your experience doesn't fully align, we encourage you to apply anyway.
You might be the right person for this or other roles
Skills to impressnBSc/BA in a business or technical discipline or equivalentnBusiness analysis experience in an Agile environmentnStrong customer service orientationnProven business analysis experience in a supplier/vendor contextnExperience working with third-party APIs and web service interfaces
BenefitsnWork is a big part of life, so it has to be motivating and enjoyable.
This job is about empowering you to do the work you do best and be part of a fantastic team.n25 days annual holiday, increasing with service (full-time equivalent)nFlexible public holidaysnPrivate Medical InsurancenLife assurancenFlexible workingnFamily friendly policiesn5% employer pension contribution and salary sacrifice schemenPerkbox retail freebies and discountsn£1,600 IT budgetnFriday 'wind downs' and company social eventsnFlexible benefits (tech/mobile/holiday/bike schemes and season ticket loans)nWork from anywhere schemenWe're certified with Flexa, making us a 'truly flexible employer'.
Flexibility is part of our culture and if you'd like to know more about this then take a look at ourFlexa profile.nWe're also proud to have earned a
Great Place To Work Certification
This year, 95% of employees said it's a great place To Work – 41% higher than a typical UK company.nWellbeing is very important to us and so we have a brilliant and holistic programme in place to support with everyone's home and work life.
We've got lots of fantastic resources, practical guidance, and engaging sessions to help with mental, physical, and financial wellbeing.This includes regular and fun activities such as mindfulness and desk yoga as well as schemes to look after your health with eyecare vouchers and annual flu jabs.
Further informationnLocation:
Brighton/HybridnHours:
Full-time (37.5 hours per week)nReports to : Business Analyst LeadnApplication process:nRecruitment for us is all about finding the right person and so we don't have closing dates for applicationsnWe review applications as they are received.
