Current jobs related to Inbound Sales Supervisor - Chelmsford, Essex - Giant Group
-
Lettings Operations Supervisor
1 month ago
Chelmsford, Essex, United Kingdom Kings Permanent Recruitment Ltd Full time £40,000Lettings Operations Supervisor An engaging opportunity to assist the Lettings Manager. This role is ideal for individuals currently serving as a Lettings Manager in a smaller office, or a Senior Lettings Negotiator or Assistant Lettings Manager in a larger organization who feels that their career advancement is limited and earning potential is capped. ...
-
Sales and Account Development Professional
3 days ago
Chelmsford, Essex, United Kingdom Adore Recruitment Full timeSales Executive OpportunityWe are seeking a confident and client-focused individual to join our busy hire and sales team in Chelmsford, Essex.About the RoleThis office-based sales position involves forming and maintaining new relationships with potential customers, taking inbound phone inquiries from key account customers, and liaising with customers via...
-
Sales and Account Development Professional
3 days ago
Chelmsford, Essex, United Kingdom Adore Recruitment Full timeSales Executive OpportunityWe are seeking a confident and client-focused individual to join our busy hire and sales team in Chelmsford, Essex.About the RoleThis office-based sales position involves forming and maintaining new relationships with potential customers, taking inbound phone inquiries from key account customers, and liaising with customers via...
-
Sales and Account Development Professional
17 hours ago
Chelmsford, Essex, United Kingdom Adore Recruitment Full timeSales Executive **Job Summary** We are seeking a confident and client-focused individual to join our busy hire and sales team in Chelmsford, Essex. As a Sales Executive, you will play a key role in building and maintaining relationships with potential customers, driving sales growth, and delivering exceptional customer service. **Key Responsibilities** *...
-
Sales and Account Development Professional
15 hours ago
Chelmsford, Essex, United Kingdom Adore Recruitment Full timeSales Executive **Job Summary** We are seeking a confident and client-focused individual to join our busy hire and sales team in Chelmsford, Essex. As a Sales Executive, you will play a key role in building and maintaining relationships with potential customers, driving sales growth, and delivering exceptional customer service. **Key Responsibilities** *...
-
Residential Property Supervisor
1 month ago
Chelmsford, Essex, United Kingdom Worth Recruiting Full time £30,000Worth Recruiting – Property Industry Recruitment HYBRID RESIDENTIAL PROPERTY SUPERVISOR Permanent – Full Time An exciting opportunity has emerged for a skilled Residential Property Supervisor to join a prominent Independent Estate & Lettings Agency. The successful candidate will possess a solid background in the Residential Property Management field...
-
Supervisor (Part-time) - Chelmsford Accessorize
2 weeks ago
Chelmsford, Essex, United Kingdom MONSOON Full timeAbout the RoleWe are seeking an experienced Supervisor to join our Chelmsford Accessorize Store team. As a Supervisor, you will play a key role in delivering exceptional customer service, driving sales, and leading a team to achieve excellence in their roles.Key ResponsibilitiesLead by example, inspiring your team to provide outstanding customer service and...
-
Supervisor (Part-time) - Chelmsford Accessorize
2 weeks ago
Chelmsford, Essex, United Kingdom MONSOON Full timeAbout the RoleWe are seeking an experienced Supervisor to join our Chelmsford Accessorize Store team. As a Supervisor, you will play a key role in delivering exceptional customer service, driving sales, and leading a team to achieve excellence in their roles.Key ResponsibilitiesLead by example, inspiring your team to provide outstanding customer service and...
-
Sales and Account Development Professional
2 weeks ago
Chelmsford, Essex, United Kingdom Adore Recruitment Full timeJob Summary:We are seeking a highly motivated and confident Sales and Account Development Professional to join our team at Adore Recruitment. As a key member of our hire and sales team, you will be responsible for building and maintaining strong relationships with our clients and potential customers.Key Responsibilities:Develop and execute sales strategies...
-
Sales and Account Development Professional
2 weeks ago
Chelmsford, Essex, United Kingdom Adore Recruitment Full timeJob Summary:We are seeking a highly motivated and confident Sales and Account Development Professional to join our team at Adore Recruitment. As a key member of our hire and sales team, you will be responsible for building and maintaining strong relationships with our clients and potential customers.Key Responsibilities:Develop and execute sales strategies...
-
Senior Sales Professional
3 weeks ago
Chelmsford, Essex, United Kingdom Meridian Business Support Full timeJob Description:Meridian Business Support is proud to partner with a leading independent 4x4 dealership to recruit a Senior Sales Specialist in a dynamic and fast-paced environment.Key Responsibilities:Sell Prestige Vehicles: Meet and exceed sales targets by selling high-end vehicles and products in line with dealership trading policies and...
-
Senior Sales Professional
2 weeks ago
Chelmsford, Essex, United Kingdom Meridian Business Support Full timeAbout the RoleMeridian Business Support is proud to partner with a leading independent 4x4 dealership to recruit a Senior Sales Specialist in a dynamic and fast-paced environment.Key ResponsibilitiesSales and Revenue GenerationMeet and exceed sales targets by selling prestige vehicles and products in line with dealership trading policies and...
-
Senior Sales Professional
2 weeks ago
Chelmsford, Essex, United Kingdom Meridian Business Support Full timeJob Description:Meridian Business Support is proud to partner with a leading independent 4x4 dealership to recruit a Senior Sales Specialist in a dynamic and fast-paced environment.Key Responsibilities:Sell Prestige Vehicles: Meet and exceed sales targets by selling high-end vehicles and products in line with dealership trading policies and...
-
Senior Sales Professional
2 weeks ago
Chelmsford, Essex, United Kingdom Meridian Business Support Full timeJob Description:Meridian Business Support is proud to partner with a leading independent 4x4 dealership to recruit a Senior Sales Specialist in a dynamic and fast-paced environment.Key Responsibilities:Sell Prestige Vehicles: Meet and exceed sales targets by selling high-end vehicles and products in line with dealership trading policies and...
-
Senior Sales Professional
2 weeks ago
Chelmsford, Essex, United Kingdom Meridian Business Support Full timeAbout the RoleMeridian Business Support is proud to partner with a leading independent 4x4 dealership to recruit a Senior Sales Specialist in a dynamic and fast-paced environment.Key ResponsibilitiesSales and Revenue GenerationMeet and exceed sales targets by selling prestige vehicles and products in line with dealership trading policies and...
-
Sales Associate
3 days ago
Chelmsford, Essex, United Kingdom Mountain Warehouse Full timeAbout the RoleAs a Sales Assistant at Mountain Warehouse, you will be the face of our brand, providing exceptional customer service and creating a great shopping experience for our customers. You will be an important part of our store team, working closely with colleagues to achieve sales targets and maintain high visual standards.Your Key...
-
Sales Associate
3 days ago
Chelmsford, Essex, United Kingdom Mountain Warehouse Full timeAbout the RoleAs a Sales Assistant at Mountain Warehouse, you will be the face of our brand, providing exceptional customer service and creating a great shopping experience for our customers. You will be an important part of our store team, working closely with colleagues to achieve sales targets and maintain high visual standards.Your Key...
-
Senior Property Management Supervisor
1 month ago
Chelmsford, Essex, United Kingdom Worth Recruiting Full timeJob OverviewPosition: Senior Property Management Supervisor – Residential Real EstateLocation: Chelmsford, CM2Compensation: OTE £35kEmployment Type: Permanent – Full TimeAn exciting opportunity has arisen for a seasoned Senior Property Manager with leadership capabilities.The ideal candidate will possess a proven track record in Residential Property...
-
Senior Property Management Supervisor
1 month ago
Chelmsford, Essex, United Kingdom Worth Recruiting Full time £35,000Worth Recruiting – Property Industry RecruitmentPosition: Senior Property Management SupervisorSector: Residential Real EstateWe are seeking a skilled and experienced Senior Property Management Supervisor to join our dynamic team. This role is ideal for individuals with a proven track record in Residential Property Management, coupled with supervisory or...
-
Team Supervisor
2 weeks ago
Chelmsford, Essex, United Kingdom Slug & Lettuce Full timeLocation: Slug & Lettuce We are seeking skilled Team Supervisors who excel in collaboration and possess a genuine enthusiasm for delivering an exceptional guest experience. Your responsibilities will include: Guiding, coaching, and mentoring your team members Collaborating with the management team to establish and execute your shared vision Maintaining...
Inbound Sales Supervisor
3 months ago
Giant Group we have an exciting opportunity for an
Inbound Sales Supervisor to join our growing team.
- Location: Chelmsford
- Essex
- Salary: £28,000 to £30,000 plus uncapped commission
- Hours: 37 hours per week, Monday to Friday within the UK service hours
- Tenure: Permanent
About us
Incorporated In 1992, Giant Group is a workforce management solutions provider, dedicated to transforming the way businesses manage their global contingent workforce.
We're proud to offer a scalable end-to-end solution, including vendor management, screening, timesheet, bill and pay as well as a range of global employment options.
Our proprietary software combined with our award-winning support services is what sets us apart and everything we do has a focus on the client experience.
We have a proven track record of enhancing operational efficiency and reducing costs for our clients, whilst helping them avoid risk and remain compliant.
About the role
As the
Inbound Sales Supervisor, you will supervise and coordinate the activities of the Welcome Team and act as a liaison between management and the team, leading the team to successfully hit its targets, correcting any problem that arises and motivating the Welcome Team with a hands-on approach.
Your ultimate objective is supporting and managing performance against KPIs and liaising directly with our employees and our team successfully to improve on customer issues, complaints, and enquiries, whilst maintaining and providing customer satisfaction at the core of every decision and behavior.
Key responsibilities of the role include but are not limited to;
- Supervise and coordinate all team activities (inbound/outbound/correspondence) daily to ensure that excellent customer service is delivered at all times and agreed targets achieved whilst meeting agreed service levels, with a first contact resolution approach.
- Communicate real time performance to the team so they are aware of inbound calls, calls waiting, abandonment rate, etc.
- Own and complete the quality assurance process, including call and correspondence monitoring, ensuring requirements met for individual advisors, and results published on a monthly basis.
- Supporting the Welcome Team Manager by preparing, collating, and producing data/packs required for team scorecards and MI for monthly and ad hoc business reviews, forwarding them to the relevant data owner for commentary and validation before issuing to agreed recipients.
- Provide coaching, support and development to all team members through positive communication and feedback to maximise individual performance, quality, and productivity, and identify any formal training needs.
- Ensure that all new team members are fully supported through their induction period and beyond to develop into fully productive team members as well as developing and delivering training to existing staff.
- Assist in resolving escalated queries and complaints such as quality or customer problems that might be escalated to the team supervisor for handling by following agreed processes.
- Assist in the formulation of targets/objectives for individual and teams, and prepare performance data against those key metrics as well as overall team performance such live target achievement, conversion, upselling, call abandonment, calls waiting etc.
About you
Ideally you would have at least 2 years' experience in a sales or onboarding role and be able to demonstrate experience of building great relationships and networking, commitment to customer service and the ability to hit and exceed sales targets.
You must be able to manage your own workload and work with limited direction or supervision, have great enthusiasm and attitude for the role, a high level of resilience and strong written and verbal communication and emotional intelligence.
You will need to help team members have a clear understanding of what they will need to do differently and overcome resistance.
In addition to this, you will show the ability to communicate clearly in writing and orally with interpersonal skills and to deal with a diverse range of people.
- Must be able to travel and work in our Chelmsford office 5 days a week.
- Proficient in Microsoft office, phone and messagebased customer service and live chat is preferred.
- Understanding and striving to achieve the Giant people values is essential.
Career path
Your career path at
Giant will be consistent with how well you are carrying out your current role including reference to whether you have met or exceeded your objectives and importantly how you demonstrate the
Giant people values.
Understanding your aspirations ultimately helps us to guide your individual career path whether it is in your current role or in a different role that your skills and knowledge can be developed.
