Team Manager

1 week ago


Birmingham, Birmingham, United Kingdom LTK Consultants Full time

We have a new opportunity available for a
Contact Centre Team Manager to join our team in
Birmingham on a
full-time, permanent basis.

In return you will earn a competitive salary of
£30,000 per annum.

LTK Consultants Ltd is a leading Automotive Consultancy company specialising in multiple digital online platforms within industry leading manufacturers. As an outsourced business, high standards of delivery is imperative in order to keep our clients and customers satisfied. We represent well known quality brands such as Peugeot, Citroen, DS, Vauxhall and Fiat.

We have a strong reputation for providing outstanding customer service.

We are looking for someone to join our team who is who is self-motivated; enthusiastic about the automotive industry and passionate about a positive customer experience.


This is a great opportunity for someone to work within a rapidly growing business recruiting for roles on behalf of premium manufacturer brands within the auto motive industry.


Key accountabilities as our Team Manager will include:

  • Monitoring performance of all agents conducting Inbound & Outbound booking calls for our new client
  • Ensuring a minimum of 4 calls are marked each month for each agent and fed back as part of their monthly 1 to 1
  • Recommending to the trainer who would benefit from model office based of their shortfalls
  • Delivering base metrics of: Speed to answer, Dials, Bookings and compliance
  • Dealing with adhoc issues that may arise from staff
  • Keeping agents actively engaged in their jobs
  • Ensuring that the key reports on performance are tracked and monitored during the day and drive the team to hit the daily targets
  • Prioritising work tasks for the agents
  • Coordinating staff rotas/holidays as required, to ensure adequate cover is available at all times
  • Acting as an ambassador for LTK
  • Performance managing effectively
  • Coaching effectively
  • Supporting the contact centre manager as required

Skills you'll need as our Team Manager:

  • Strong analytical skills
  • Good PC, numeracy, literacy and telephone skills
  • Demonstrate a flexible approach to changes in the working practices and procedures
  • Attention to detail
  • Ability to build rapport
  • Coaching of staff
  • Good communication skills
  • Team Leader
  • Experience preferably gained within an after sales or call centre environment and have a friendly and professional personality to match
  • Attention to detail
and ability to follow process
  • MUST
  • Good PC, numeracy, literacy and telephone skills
  • Accuracy of data entry
  • Demonstrate a flexible approach to changes in the working practices and procedures
  • Good communication skills
  • Friendly and professional personality to match

Benefits you'll receive as our Team Manager:

  • 25 days holiday plus 8 bank holidays
  • Additional days holiday for your birthday
  • Contributory Pension Scheme
  • Free on-site car parking
  • Staff facilities
  • Health Cash Plan
  • Length of service awards
  • Rewards scheme
If this sounds like you and you would like to join us as a
Team Manager, please
click
'Apply' now. We'd love to hear from you

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