Account Manager

As our new Account Manager on our MAB account, you'll play a pivotal role within the ITG team, responsible for ensuring impeccable client service delivery, operational excellence, innovation, project management, and team support. Partnering with our esteemed hospitality client, you'll lead diverse projects encompassing print production, fulfilment, and delivery, with a primary goal of enhancing our operational efficiency.

Your expertise will be crucial in driving improvements to our working methods, alongside supporting the Account Director in achieving financial targets, maintaining commercial standards, and maximising benefits for our client. With a focus on litho and digital print buying, we rely on your knowledge to serve our client effectively, backed by the support of our Production team based at ITG's headquarters, enabling you to prioritize delivering top-notch customer service.

In addition to client-facing responsibilities, you'll excel in administrative tasks such as invoicing, work-in-progress tracking, briefing, and supplier management. Your ability to seamlessly integrate into the client's marketing team while delivering excellence as an Account Manager is paramount to our success.

At ITG, innovation is ingrained in everything we do, including how we manage our clients' requirements. We're committed to identifying cost-saving opportunities and streamlining processes to enhance efficiency while minimising our environmental footprint. Join us in driving positive change and delivering exceptional service to our clients while contributing to a sustainable future.

Core responsibilities:

Client focus:

• Building strong relationships and partnerships with our client to understand their business, strategy, and objectives.
• Owner and guardian of stock management – owning all aspects of stock management, ensuring the client is informed with the right information to make decisions based on data, and ultimately ensuring the estate has everything they need. Can analyse data and recommend accordingly, as well as pro-actively supply context to reasoning for suggestions, with attention to detail and identifying solutions for the client.
• Delivering best in class client servicing, and continuously driving improvements to the ways we work.
• Working closely with our supply chain to ensure projects are on time, on-brand and meet the brief.
• Leading on end-to-end delivery of key projects – leading and driving critical path adherence
• Providing regular reporting on account and commercial performance

Team ITG:

• Best in class account services – status reports, critical path, and timelines to set the account up for success.
• Driving all financial management – accurate and competitive quotes, on time invoicing.
• Leveraging the ITG network to ensure each brief is considered but also includes recommendations for how to evolve our client offering through innovation or new services.
• Ensuring all quality-control policies are adhered to through the implementation and continuous monitoring of best practice, while continuously looking to improve ways of working.
• We need someone who can be a strong support to the Account Director while supporting and being a team player.
• Customer-Centric Approach: Prioritise exceptional customer service, solving issues promptly and ensuring accurate and timely delivery.
• Autonomous Time Management: Operate independently, managing time efficiently to deliver high-quality work at a fast pace.
• Print Expertise: Possess extensive knowledge of litho and digital print processes, adept at securing quality deals while maintaining timely delivery.
• Multitasking Skills: Excel in managing large spreadsheets and handling multiple projects simultaneously.
• Effective Communication: Maintain open, transparent, and collaborative communication, providing context and solutions to situations.
• Detail Orientation: Ensure accuracy in delivering briefs and maintain high-quality standards.
• Proactive Accountability: Drive the account forward, making processes smoother for the client team.
• Delivery-Focused: Manage projects with clear status updates, actions, next steps, and timelines.
• Performance and Savings Focus: Meet KPIs, drive cost-saving initiatives, and foster innovation.
• Positive Mindset: Adapt flexibly to a fast-paced environment, balancing strategic projects and tactical tasks.
• Strong Interpersonal Skills: Effectively communicate orally and in writing, fostering positive relationships with clients and team members.
• Client Partnership Development: Foster a strong partnership with the client, prioritising a service-minded approach.
• Numeracy and Commercial Awareness: Understand the financial aspects of the role, proficient in Excel for stock management.
• Print and Stock Management Expertise: Utilise your expertise in print and stock management, coupled with a deep understanding of core marketing principles, to challenge briefs effectively.
• Hospitality POS and Menu Landscape: Possess a strong understanding of hospitality point-of-sale (POS) and menu landscape.
• Experience in Creative/Artworking/Print Processes: Bring experience in creative, artwork, and print processes to the table.
• Project Management Mindset: Approach tasks with a project management mindset, equipped with problem-solving skills to tackle challenges effectively.

Work's a treat

On top of a competitive salary, you can expect a whole load of perks:

• 25 days' holiday + bank holidays – we understand the importance of you getting some down time.
• Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
• Pension Scheme – helping you save towards your retirement home in the sun
• Corporate Medical Cash Plan – claim back the cost of your medical treatments.
• Smart Working Options – spend up to 40% of your working week from home.
• So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
• Employee Assistance Programme – our people are at the heart of everything we do, so if you're happy, we're happy.
• Cycle to Work Scheme – save on the cost of biking to work.
• Monthly Employee Awards - Employee of the Month programme with £250 bonus
• Raising money for charity including a paid Volunteer Day – we're all about giving back... and having lots of fun in the process
• Referral scheme – know the perfect person to join the team? You could bag £1,500 for a putting a good word in.
• Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
• Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together.

ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.

These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.

What next?

If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.

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