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Programme Officer
4 months ago
The Programme Officer supports students and academic staff as the first point of contact for queries, whether face-to-face, via phone or electronic media.
The role is responsible for essential work to support the delivery of our undergraduate and postgraduate programmes and for ensuring that student lifecycle activities run smoothly, ensuring that our students and staff experience our services in a seamless and effective manner.
With support to develop a working knowledge of regulations and processes, the Programme Officer is a valued and trusted member of the team with a keen eye for accuracy and detail.
We have two permanent and full time (35 hours per week) positions availableKey responsibilities
- Support student lifecycle processes from preenrolment activities, through induction and registration to graduation and beyond, utilizing systems and databases e.g. student records systems and virtual learning environments accordingly, and in accordance with best practice, ensuring consistency of data and identifying and resolving issues
- Support all student assessment processes in line with university deadlines and regulations and faculty and external requirements
- Assist in ensuring that quality assurance requirements and, and where required, accreditation requirements are met for relevant programmes. Support student, module and programme evaluation processes in line with current university best practice
- Servicing committees as directed by your line manager
- Actively participate in the development and improvement of programmes and processes to support students and academic staff through identifying and suggesting improvements based on user feedback
- Work flexibly as part of a team, supporting others in times of highvolume activity, providing cover and supporting the training and development of new staff members
- Take responsibility for own performance and development, through agreeing clear performance objectives, maintaining uptodate knowledge and reflecting on own performance
- The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post._
Essential criteria
- Excellent written and oral communication skills including the ability to draft documents and correspondence
- Excellent organisation and time management skills
- Strong numeracy skills and ability to analyse complex numerical data
- Excellent working knowledge of Microsoft Office packages and the ability to work on new systems
- Methodical, detail oriented and flexible in approach to work, maintaining a high level of accuracy
- Ability to work with a broad range of stakeholders in a professional and assured manner
- Proactive with the ability to work independently as well as delivering within a team
- Curious, customer service oriented, with a commitment to personal accountability and continuous improvement
- Comfortable with adapting to change, driving own professional development
- Commitment to equality and diversity in the workplace
- Degree level or equivalent qualification or experience
- Experience in the use of databases, student records systems (such as SITS) and website content management systems
- Prior experience of working in a customer facing environment
- Experience of using virtual learning environments
Interviews will be held using Microsoft Teams and will consist of competency-based questions linked closely to the essential and desirable criteria mentioned here.
