Customer Support Advisor

1 week ago


Lichfield, Staffordshire, United Kingdom HollyField Personnel Full time
Customer Support Advisor

Salary:
£21,898 plus annual bonus £3000

The Company

We have a fantastic opportunity with our highly successful Lichfield based client.

They are recruiting for a Customer Support Advisor to join their fun and dynamic team on a permanent, full time basis with HYBRID working arrangements.


Job Type:
Permanent

Location:
Lichfield/Hybrid

Hours: 38 hours per week on a shift rota basis between 8:00 am to 8:00 pm Mon - Sat

Duties include:

  • Managing and processing all new claims allocated in line with business requirements
  • Liaising with referral partners, third parties and colleagues
  • Updating accurate customer records
  • Providing excellent customer care and advice
  • Obtaining all relevant claim information
  • Customer focused experience
  • Emotionally intelligent, resilient approach
  • Excellent organisational experience
  • High accuracy and attention to detail
  • IT Literate
  • Adaptable, tenacious and result orientated

Benefits:

  • 22 days holiday (plus bank) rising to 27 days with service
  • Bupa Healthcare
  • Life Assurance 4x salary
  • Employee Assistance
  • Hybrid working

Ref:
CB160

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