![Royal London Group](https://media.trabajo.org/img/noimg.jpg)
Customer Service Consultant
6 days ago
Job Title:
Police Mutual Customer Service Consultant
Contract Type:
Permanent
Location:
Lichfield
Closing date: 22nd March 2023
About the role
As a Customer Service Consultant, you will deliver excellent customer service to Police Mutual members, acting as the first point of contact for our customers.
Key Responsibilities
Support members mainly over the telephone with a range of queries relating to our broad product range
Deliver a personal service from end to end, minimising hand-offs to other team members
Identify opportunities to support colleagues, including leading team huddles to discuss our customer requests and any challenges
Take ownership in seeing ideas for improvement through to succession
Essential Criteria
Previous experience in a Customer Service role either face to face or telephone based
Proactive in identifying opportunities to support colleagues through coaching and training, including providing constructive feedback
Ability to work using your own initiative, ensuring that the customer is always at the heart of every decision you make
What we offer
We've always been proud to reward our employees by offering a number of great benefits including:
A generous group pension scheme (up to 14% matching employer contribution)
28 days annual leave plus bank holidays with the option to buy/sell up to 5 days
Annual company and performance based bonus
Life assurance (up to 8 x annual salary)
Enhanced parental leave policies
Private medical insurance
Employee Assistance Programme - Access 24/7 to confidential health, legal & financial advice
Full details can be found on our benefits page
About Royal London
Royal London is the largest mutual life insurance, pensions and investment company in the UK.
Since its foundation 160 years ago, Royal London has supported millions of people to protect and provide for themselves and their families.
At Royal London, our People Promise is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling.This promise has been at the heart of our approach to hybrid working, ensuing a balance of time working in our offices, supporting the culture of collaboration and inclusion and some working time from home, so we can all continue to benefit from the flexibility this brings.
Our hybrid working approach is built around our mutual mindset, thinking about what is good for us as individuals (the 'me') and in the context of what is right for our customers, our colleagues and The Royal London group (the 'we').
Together we belong- collaborate - learn and perform.
Our expectation is that colleagues working in hybrid roles will come into the office for 50% of their time, and the rest from home.
We want to be as consistent as we can with our approach but we also appreciate some colleagues need adjustments based on personal circumstances.
(e.g. to support a disability, or caring responsibility) and / or may wish to formally seek a flexible working pattern in line with our flexible working policy.We appreciate the world of work continues to evolve and we will continue to listen to our colleagues views on this whilst ensuring our on-going approach is right for our business and customers
We are an equal opportunities employer. We work hard to attract the best talent for our award-winning team. We believe that embracing difference makes us stronger.
Our diverse people bring us different skills - whatever their educational background, disability, gender, age, sexual orientation, race, religion or belief.
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