Receptionist

1 week ago


Kilmarnock, East Ayrshire, United Kingdom Park Dental Care kilmarnock Full time
We are currently seeking a part-time Receptionist to join our dynamic and dedicated team in Kilmarnock.


With around 600 modern practices across the UK, each with its own friendly, experienced, and well-established practice team, our receptionists play a key part in our patients' journey.

We support more than 4 million patients each year to get access to the care they need


Starting as a receptionist with us offers so much potential to grow, with progression opportunities ranging from Dental Nursing or Practice Management.


We offer a competitive package, where you will benefit from:

  • Industry leading training and development; full induction and face to face customer service skills programme
  • Access to our specialist online Academy for free and discounted courses
  • Up to 25 days annual leave, plus bank holidays, with length of service
  • Employee Assistance Programme, with confidential access to telephone support and counselling
  • Healthcare cash plan and access to remote GP service
  • Long service recognition scheme

Receptionist Role and Responsibilities
You will act as the first point of contact for our patients, delivering outstanding levels of customer service and maintaining a professional, courteous approach

Your role will include:

  • Supporting patient choice and providing information about products, services, promotions, available finance options and oral health products
  • Conducting regular system reviews to identify and action issues around debt, open courses, missed appointments
  • Build and nurture great working relationships with your practice colleagues; creating a friendly and supportive work environment
  • Using the appointment booking system and managing diaries; appointment reminders and courtesy calls
  • Taking ownership for all aspects of money management including transmitting electronic claims daily (EDI)
  • Accurately update and protect patient information including on the patient electronic database
  • Always adhering to mydentist policies and procedures
  • Caring and compassionate, with a flexible approach
  • Passion for Dentistry
  • Excellent interpersonal skills, including a professional and welcoming telephone manner
  • Strong organisational skills in order to manage multiple tasks and timelines
  • Able to build strong relationships with colleagues
  • Excellent verbal and written communication skills
  • Willingness to learn about all products and services offered
  • Ability to use IT and operate computerbased systems

Job Types:
Part-time, Permanent

Pay:
£11.44-£11.53 per hour

Benefits:

  • Company pension
  • Employee discount
  • Health & wellbeing programme

Schedule:

  • Day shift
  • Monday to Friday

Work Location:
In person

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