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Infrastructure Support Engineer
3 months ago
Description
Alvarez & Marsal's Disputes and Investigations team seeks a customer-focused Infrastructure Support Engineer to join our London team. As an Infrastructure and Operations Support team member, you will play a crucial role in ensuring the smooth operation and security of our on-premises and cloud-hosted forensic environments across the EMEA region. This role involves close collaboration with Infrastructure, Security, Application Specialists, and Business Partners to uphold the highest standards of operational excellence.
Responsibilities:
- Deploy, administer, and support Infrastructure within our forensic hosting environments.
- Solve technical challenges and streamline tasks through automation, leveraging tools like Terraform, PowerShell, and scripting.
- Draft comprehensive documentation covering rack elevation diagrams, network, systems, and disaster recovery procedures for technical and non-technical stakeholders.
- Provide escalated technical support to advanced technical end-users, ensuring prompt resolution of complex issues and effective communication.
- Coordinate and collaborate with third-party IT service providers to optimise system performance and resolve service-related issues.
- Adhere to established change control, ticket handling, and incident management protocols to maintain operational stability and security.
Requirements:
As a qualified IT Engineer with relevant professional experience supporting large-scale IT environments, you should possess:
- A proven track record of progressive IT administration and support experience.
- Hands-on experience with Microsoft technologies, including Active Directory (on-prem and Azure), Windows Server and Desktop OS, Microsoft SQL Server, Group Policy, DHCP, DNS, and related technologies.
- Working experience in Microsoft Azure Infrastructure, including Identity, Storage, Networks, Security, Compute, and Scalability.
- Expert in virtualisation technologies like VMWare vSphere/vCenter and Microsoft Hyper-V.
- Experience supporting Citrix Workspace, including published apps and VDIs.
- Proficiency in enterprise monitoring tools such as Azure Arc, Azure Monitor, PRTG, SolarWinds, Nagios, Splunk, and Microsoft Sentinel.
- Strong network administration skills, including setting up physical and virtual networks and configuring switches.
- Experience working in enterprise data centre operations.
- Experience with eDiscovery (Relativity) and digital forensics would be a bonus.
Additional Requirements:
- Ability to collaborate cohesively within a global team, demonstrating excellent communication and professionalism.
- A technically curious and analytical mindset with strong problem-solving and diagnostic skills.
- Ability to effectively manage multiple tasks and projects with shifting priorities.
- Commitment to maintaining the highest level of security and confidentiality.
- Be prepared to travel in the EU when the requirement arises.
- Be prepared for some face time in the office when there is a need.
We will also consider applications from those who wish to be based in Munich or Frankfurt.
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