Emergency Call Handler
2 weeks ago
ABOUT YOU:
You must possess a genuine desire to help the community, be empathetic and attentive to our customer's needs. Ideally you would have some experience in a customer facing role and a good general standard of education, but we believe that with the right core values and training that you could thrive in this role **
THE ROLE:
The heart of the Emergency Call Handler role is to arrange help for our vulnerable clients when they need us the most. Calls can vary considerably, anything from providing reassurance, actioning accidental calls or test calls, to contacting emergency services.
Job Title:
Emergency Call Handler
Hours
:35
Shift pattern:3 week pattern (see below)
Salary:
£11.54 per hour starting rate with the opportunity to increase with KPI's up to 6%
Regular Overtime available
Location:
Hybrid
- Bowthorpe, Norwich, UK
Start Dates:
-
17th of June
***:
-
15th of July
***:
-
12th of August
Perks
- 23 days holiday rising to 25 days annual + bank holidays
- We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- 24/7 employee assistance programme
- Family and friends' discounts on our services & products
- Pension Scheme, up to 4% Company matched
- Life assurance 2x annual salary
- Free onsite parking
READY TO APPLY:
- Apply
You need to be able to commit to 3 weeks of Full Time Training, Monday - Friday 09:30 - 17:00
35 hours shift pattern - 3 week rotation
_ Week 1:
_
Monday - 10:00-18:00
Tuesday - 10:00-18:00
Wednesday - OFF
Thursday - 12:00-20:00
Friday - 12:00-20:00
Saturday - OFF
Sunday - OFF
_ Week 2:
_
Monday - 06:00-14:00
Tuesday - OFF
Wednesday - 06:00-14:00
Thursday - 06:00-14:00
Friday - 06:00-14:00
Saturday - 14:00-22:00
Sunday - 14:00-22:00
_ Week 3:
_
Monday - OFF
Tuesday - OFF
Wednesday - 08:00-16:00
Thursday - 08:00-16:00
Friday - OFF
Saturday - 06:00-14:00
Sunday - 06:00-14:00
OTHER INFORMATION:
This is an exciting time at Careline365 part of the Appello group - we are a company on the move and now is a perfect time to join our team.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
C365ARC
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