Call Handler

2 weeks ago


Norwich, Norfolk, United Kingdom Cambridgeshire Community Services NHS Trust Full time
Two part time positions, one for 30 hours per week and one for 20 hours per week.

The service delivers care specifically to meet the needs of its diverse population across Norfolk.

The service is community based with clinics in Norwich, Great Yarmouth & King's Lynn providing contraception, sexual health & HIV care & treatment.


The posts available are based at our Norwich clinic with call handling being the principal aspect of both these roles.

The service operates Monday - Friday including 2 longer days till 7.30pm and Saturday mornings which staff cover on a rota basis.

Further information on hours and work patterns will be discussed at interview.

We are looking for motivated & enthusiastic Call Handlers with a strong work ethic to join us.

Applicants will preferably demonstrate previous call taking experience & have the ability to work within a busy team with a high call activity into the service.


We are committed to safeguarding & promoting the welfare of children, young people & vulnerable adults expecting all staff to share this commitment.

As part of our safe recruitment practice and selection process you will be required to undergo a DBS check.

The main aspect of this role will be answering calls into the service, along with booking and re arranging appointments, reception cover, front of house cover and additional administration duties and to support both clinical and non
- clinical teams in service delivery.

Act as the first point of contact to patients predominantly via the telephones.

Ensuring all enquires and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous and professional manner, promptly and prioritising as required dependant on urgency of enquiry.

Maintain accurate patient records both manual and electronic in accordance with the organisation's Record Keeping Policy.

Provide administration support to the iCaSH Service secretaries if required.


Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.


There's one reason why our services are outstanding - and that's our amazing staff - who, for the seventh year running, rated us incredibly highly in the national staff survey.


The main aspect of this role will be answering calls into the service, along with booking and re arranging appointments, reception cover, front of house cover and additional administration duties and to support both clinical and non-clinical teams in service delivery.

Maintain accurate patient records both manual and electronic in accordance with the organisation's Record Keeping Policy.


When required; receive, sort, distribute and dispatch all mail, ensuring all outgoing mail is appropriately processed and ready for collection at the appropriate time.

When required, take bookings for meeting rooms.

Assist with archiving of clinical notes in line with NHS Trust Retention and Disposal Policy.

Provide administration support to the iCaSH Service secretaries if required.

Update and process patient demographics on the clinical system and associated booking/check in/waiting list processes.

Open, sort and prioritise clinic mail. Scanning of relevant client medical records, laboratory reports and other clinic correspondence onto the electronic patient record.
  • Call Handler

    1 month ago


    Norwich, Norfolk, United Kingdom Grafton Recruitment Full time

    Job Title: Call Handler Location: Norwich (NR7) Hourly Pay Rate: Weekdays Evenings and Saturdays Sundays and Bank Holidays Hours: 37.5 per week (Monday to Sunday between hours of 08:00 to 23:00) Length of the contract: 12 weeks with potential to go permanent depending on progressGi Group are now seeking to appoint a Call Handler to our Public Sector...


  • Norwich, Norfolk, United Kingdom East of England Ambulance Service Trust Full time

    We are after Dynamic, fun, hardworking individuals to join our team within the Contact Centre in Norwich, as aCALLEEAST Call Handler (Bank).Please note that this is NOT a 999 Call Handler position.The role of the Call Handler will be to answer operational calls that come into the contact centre. The call handler will provide accurate assistance over the...

  • Call Handler

    2 weeks ago


    Norwich, UK, Norfolk, United Kingdom Gi Group Full time

    Job Title: Call Handler Location: Hellesdon, Norwich (NR7) Hourly Pay Rate: Weekdays - £11.45 Evenings and Saturdays - £16.14 Sundays and Bank Holidays - £20.95 Hours: The candidate needs to be able to work 20 hours a week, Monday to Friday, (may be asked to do occasional weekends) and cover afternoons and early evenings (likely between hours of 12:00...

  • Call Handler

    2 weeks ago


    Norwich, Norfolk, United Kingdom Pertemps TM Full time

    Motor Claims Triage Handler (office based Norwich)Hours: 35 hours per weekDuration: 3 months initiallyPay rate: £13.14 per hourFlexible shift pattern Monday – Friday 09:00 – 17:00Are you passionate about delivering brilliant service and ensuring customers get the help they need when they need it most? We are looking for people who truly care and are...


  • Norwich, Norfolk, United Kingdom East of England Ambulance Service Trust Full time

    Can you keep a cool head at times of crisis? Do you care about others? Do you want a career helping those in need? If the answer is yes, then this could be the job for youWe are looking for Call Handlers at our Ambulance Operations Centre inNorwich.Our emergency call handlers are hardworking, enthusiastic and must process information quickly and accurately...

  • Nhs Call Handler

    2 weeks ago


    Norwich, Norfolk, United Kingdom Bridge of Hope Full time

    Brook Street are looking for NHS Call Handlers to start ASAP based in NorwichHours: Full-time, 37.5 hours per weekBase: HellesdonAbout Us: Brook Street is working with a client who is a the forefront of providing essential non-emergency call handling services. As part of the their Contact Centre, they operate 24/7 to ensure efficient and accurate assistance...

  • Call Handler

    2 weeks ago


    Norwich, Norfolk, United Kingdom Norfolk & Suffolk Foundation Trust Full time

    Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the...


  • Norwich, Norfolk, United Kingdom Careline365 Full time

    About the Appello Group and Careline 365Careline365 is an award-winning company who provide a life-saving service across the United Kingdom and the Republic of Ireland, bringing peace of mind to people and their loved ones.As part of the Appello Group, we are committed to transforming lives through technology enabled care services, blending the expertise in...

  • Call Handler

    2 weeks ago


    Norwich, Norfolk, United Kingdom EMED Group Full time

    We have a fantastic opportunity for a Call Handler to join our team based in Norfolk.We are looking for enthusiastic, care focused individuals, who are organised and have a passion for excellent customer service.Monday to Friday (6:45-19:00) including a Saturday (08:00-16:00) with a day off in the week, on a 1 in 6 rota basis.Main Duties: Booking discharges...


  • Norwich, Norfolk, United Kingdom Careline365 Full time

    ABOUT YOU:You must possess a genuine desire to help the community, be empathetic and attentive to our customer's needs. Ideally you would have some experience in a customer facing role and a good general standard of education, but we believe that with the right core values and training that you could thrive in this role **THE ROLE:The heart of the Emergency...

  • Triage Call Handlers

    2 weeks ago


    Norwich, Norfolk, United Kingdom Adecco Full time

    Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an...

  • Call East Advisors

    2 weeks ago


    Norwich, Norfolk, United Kingdom Workingmums Full time

    Call East Advisors Your new company: Provide 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.We offer non-emergency patient transport services in parts of our region. We can help patients who need...


  • Norwich, Norfolk, United Kingdom Cambridgeshire Community Services NHS Trust Full time

    Offering Signposting and guidance to Digital platforms and partner agencies where applicable. 3. When handling contacts and referrals recognising the extent of their competency and identifying when referral to a clinician is required in accordance with agreed standard operating procedures. 4.Completing administration tasks on clinical systems such as S1,...

  • Call Advisor

    2 weeks ago


    Norwich, Norfolk, United Kingdom NISI Staffing Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Call Advisor start ASAP - end of May 2024 Pay rate : £10.50 Monday Friday**£13 Saturday£17 Sunday/BH Location: Norwich Interview: Telephone Basic DBS requiredJOB SUMMARY:The role of the Call Handler will be to answer operational calls that come into the contact centre....

  • Call East Advisors

    2 weeks ago


    Norwich, Norfolk, United Kingdom Hays Business Support Full time

    Your new company: Provide 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.We offer non-emergency patient transport services in parts of our region. We can help patients who need non-emergency transport to and from...

  • Call Handler

    2 weeks ago


    Norwich, Norfolk, United Kingdom Hays Specialist Recruitment Limited Full time

    A unique opportunity to join the East of England Ambulance Service Multiple roles available in NorwichYour new companyOnce again, Hays is proud to partner with the NHS to recruit key personnel - this time in the Ambulance Service.We are recruiting roles based in Norwich with start dates likely to be in January and February.Your new roleYour job will be to...

  • Claims Handler

    2 weeks ago


    Norwich, Norfolk, United Kingdom Reed Business Support Full time

    Are you experienced within Claims? Looking for a new role? Look no furtherWe are looking for a Claims Handler to join a city centre insurance company.Salary £19,000 to £28,000 (depending on experience)The Role:As a claims handler you will be the first point of call for clients who need to make an insurance claim and will assist the client throughout the...

  • Motor Claims Handler

    2 weeks ago


    Norwich, Norfolk, United Kingdom Alan Boswell Insurance Brokers Limited Full time

    We are looking for an experienced Motor Claims Handler to join our established team in Norwich.Salary up to £30,000 (depending on experience)About the roleAs a motor claims handler you will be the first point of call for clients who need to make an insurance claim and will assist the client throughout the claim process. You will be expected to deliver...

  • Motor Claims Handler

    2 weeks ago


    Norwich, Norfolk, United Kingdom Verisk Full time

    Job Description No prior experience necessary. Training is provided. An appetite to learn and transferrable skills are required. We are now looking for several Motor Claims Handlers to join our company, which is recognized by Forbes as the World's Best Employer and Best Employer for Women. As a Motor Claims Handler, you will ideally have a background in...

  • Motor Claims Handler

    2 weeks ago


    Norwich, Norfolk, United Kingdom Aviva Full time

    Motor Claims Handler - Theft, Fire & Flood team - salary from £21,700 to £29,143 (depending on hours, skills and experience) plus additional benefitsA bit about the job:In this role you will take ownership of your claims and investigate what has happened to make pragmatic decisions on the best course of action for our customers. You may be taking a new...