Just One Number Administrative Call Handler

2 weeks ago


Norwich, Norfolk, United Kingdom Cambridgeshire Community Services NHS Trust Full time
Offering Signposting and guidance to Digital platforms and partner agencies where applicable. 3.

When handling contacts and referrals recognising the extent of their competency and identifying when referral to a clinician is required in accordance with agreed standard operating procedures.

4.


Completing administration tasks on clinical systems such as S1, including for instance scanning onto patient records, registering antenatal notifications, checking tasks, updating service user information, oversight and action requests of digital/virtual consultation platforms, running routine reports and registering service users who are accessing the service.

7. Completing the administration for service users who have transferred into or out of the county. 8.

Booking and rearranging contacts for Norfolk and Waveney CYP team as required, e.g. new birth visit, 6-8 week check and speech and language appointments etc. 9.

In addition, the Just One Number Administrative call handler will undertake administrative tasks as part of a team in some of the following areas:
a.
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