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Complaints Coordinator
2 weeks ago
An exciting opportunity has arisen for a Complaints Coordinator to join the Complaints and Patient Experience Team here at Bradford Teaching Hospitals NHS Foundation Trust.
You will be based a within the Complaints and Patient Experience team.The role covers all Clinical Service Units (CSUs) across planned and unplanned care services and will involve working across all trust sites.
You will have a significant level of previous experience of working in a complaints team, with demonstrable knowledge and an understanding of the relevant statutory NHS legislation.
An outstanding communicator, you will be able to deal confidently and compassionately with a wide range of service users, including the public, advocates, other agencies and staff within the organisation at all levels, and provide expert advice to staff and the public alike.
Given the nature of the work, the ability to effectively manage challenging situations and behaviours' is crucial.
You will manage a defined case load of complaints, but will need to be adaptable and flexible to meet the wider needs of the service, providing cross-cover as required.
The Complaints Coordinator will also be required to participate in the delivery and facilitation of staff training.
To support the Directors of Nursing, in the delivery of a proactive and effective Complaints and Patient Experience service.
To work without supervision and use own initiative to ensure the correct level of support is provided within the Complaints and Patient Experience service.
To liaise with patients, family members, external bodies, and members of staff at all levels in a confident and professional manner.
To communicate with staff at all levels within the Trust; individuals at external organisations; patients and relatives
To improve Complaints and Patient Experience by facilitating complaint awareness sessions and patient experience workshops.
Closing Date:
This date may change dependent on the response)
At Bradford Teaching Hospitals we're passionate about providing outstanding care for the people of the Bradford district and communities across the North of England.
We're keen to meet people interested in sharing our passion and helping us continue to deliver the highest quality of care to our patients.
We're a renowned teaching hospital trust at the forefront of research, education and development, with a state-of-the-art simulation and skills training centre on site.
We've received huge investment to improve patient care which means we have truly world-class facilities including a brand-new neonatal suite, state-of-the-art intensive care unit, a newly refurbished A&E department, new children's unit and a welcoming, modern atrium and reception area for staff and visitors.
Please see attached for the job description document for this post for further details in regards to the main responsibilities of the role-
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