Ophthalmology Pathway Failsafe Co-ordinator
1 week ago
We are looking to recruit a Failsafe Coordinator who is motivated, flexible, organised, and enthusiastic to join the Ophthalmology Team.
The Failsafe coordinator will provide a comprehensive and quality failsafe service to designated departments within Ophthalmology.The main focus of the role is to provide clinic and patient management for allocated clinics to avoid delays in treatment.
Responsibilities will include coordinating the patient journey from referral to treatment including long term follow-up within Ophthalmology sub-specialties to ensure timely and effective delivery of patient care.
You will work with Consultant and Service Lead colleagues to improve sub-specialty pathway delivery to reduce the risk of avoidable delays.
To proactively manage the administration of patient pathways across a number of Ophthalmology sub-specialties and to resolve appointment queries escalated by the appointments centre and other service areas within the Trust and community.
Work with clinical and appointment centre administration and booking teams to identifying capacity and utilisation of Ophthalmology sub-specialities to ensure timely patient care is delivered.
Track patients and actively manage patients clinical pathway to ensure appointments, investigations, MDT discussion and treatments are conducted in a timely manner consistent with their timed clinical pathway and expected appointment scheduling.
As a member of the Ophthalmology administration and failsafe team, to review and manage the clinical rota. Ensure clinic numbers, clinic templates, booking rules and the rotas are reviewed at regular intervals.
Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:
We value people
We are one team
We care
We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.
Liaise with clinical teams to expedite, where necessary, any interventions which appear to be causing a delay or are outside expected timescales.
Supporting the department deliver across a range of performance indicators including, ASI, holding list, RTT, incomplete outcomes, DNAs and cancellations, complaints and incidents.
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