Resident Liaison Coordinator

5 months ago

Bradford, United Kingdom Anchor Full time

**Resident Liaison Coordinator**

**Home based with frequent travel across a patch of properties in the Yorkshire area**

**£27,979 plus car allowance £5,800**

**Permanent, 37.5 per week**

**Please note regular travel is required for this role**

**About the role**

As a Resident Liaison Coordinator, you will play a key role in the Property and Asset Investment Teams providing an effective, streamlined, customer-focused service to ensure business wide objectives are achieved.

Working alongside Housing Teams, you will be the voice of our customers, facilitate excellent communication and plan to meet the customer needs by delivering excellent customer service.

You will work closely with Anchor colleagues, building relationships with key stakeholders, including customers, operations, property, and contractors to deliver a customer focused high-quality property service, ensuring high levels of engagement and communication to drive strong customer satisfaction results both internally and externally.

You will work collaboratively with contractor’s customer care teams, to ensure their service offer meets Anchors values and service standards to achieve this. Dealing with complaints, verbally and in writing, according to policy and procedure.

You will ensure the team achieve Service Level Agreements and actively participate in service improvement initiatives whilst continuing to deliver a first-class customer service to our internal and external customers.

**About you**

You will have the ability to problem solve to support residents and staff, to assess situations and make positive judgements to reflect the local requirements. A strong customer focus with the desire and ability to deliver the highest standards of service and work to provide improvements is essential.

You will have effective written and verbal communication style ensuring that information is easily understood and accurately communicated in an effective and professional manner along with the ability to work as part of a team and to contribute effectively, demonstrating a flexible approach, sharing best practice and working with others towards shared goals and objectives to provide an effective and quality service

Excellent interpersonal skills with proven ability to build and maintain effective working relationships with internal and external customers and genuine enthusiasm for providing a high standard of customer service and an ability to promote a positive attitude within the team is crucial

**Anchor - a great place to work**

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

**A rewarding environment**

From health and happiness to finance and your career, we’ll give you all the support you need.

**Health & happiness**
- Gym, fitness and wellbeing discounts
- Mental health support
- Flexible working options
- Access to online GP appointments

**Finance**
- Pension plan - contribute between 4% and 8% and we’ll match it or better
- Quick and easy pension transfer service
- Savings and financial advice, loans, free life assurance
- Discounts on shopping, holidays, phones, technology and more

**Career**
- Ongoing personal and professional development programme
- Leadership Pathways online learning resources
- Career progression and promotion opportunities

**Celebrating diversity, celebrating you**

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.

  • Community Liaison Officer

    5 months ago

    Bradford, United Kingdom Ideal Recruit Full time

    Permanent - Bradford - Posted 5 mins ago - Salary: ££23k per year **Community Liaison Officer** **Bradford** **40 hours per week Mon-Fri (flexible hours)** **£23k + £2000 travel allowance & bonus** Ideal Recruit are looking for Community Liaison Officers on behalf of our client within the telecommunications industry based in the Yorkshire region....

  • Resident Involvement

    5 months ago

    Bradford, United Kingdom Anchor Full time

    **Resident Involvement & Welbeing Officer** **Hybrid working between home (2 days) and the Bradford office (3 days) per week.** **Salary up to £30,000 per annum, depending on experience.** Are you a relationship builder with excellent organisational skills? Do you thrive on arranging events and have exceptional communication abilities? If so, we want you...

  • Technology Transformation Liaison

    3 days ago

    Bradford, Bradford, United Kingdom Accent Full time

    Key ResponsibilitiesAs a Technology Transformation Liaison, you will play a crucial role in supporting our Chief Information Officer (CIO) and leadership team.Your key responsibilities will include:Providing exceptional administrative support, including scheduling meetings and managing calendarsCoordinating travel arrangements and itinerariesPreparing...

  • Community Liaison Officer

    1 week ago

    Bradford, United Kingdom CV-Library Full time

    About the Role Our Community Liaison Officer team plays a huge part in helping us achieve our goals. Community engagement is at the heart of everything we do. We’re obsessed with providing the best experience and customer service possible, making sure we communicate clearly to all residents in areas where we are planning to build our network. Who are...

  • Community Liaison Officer

    5 months ago

    Bradford, United Kingdom Brsk Ltd Full time

    Want to work for the next major start-up in telecoms in the Bradford / West Yorkshire area? Want to work for an award-winning business with a 4.7 out of 5 Trustpilot rating? Do you already have face-to-face experience in customer service, pre-sales, lead generation, sales or similar but want to take it further with a company that is growing at...

  • Community Liaison Officer

    1 week ago

    bradford, United Kingdom Brsk Full time

    About the RoleOur Community Liaison Officer team plays a huge part in helping us achieve our goals. Community engagement is at the heart of everything we do. Were obsessed with providing the best experience and customer service possible, making sure we communicate clearly to all residents in areas where we are planning to build our network.Who are we looking...

  • Ambitious Activities Liaison

    3 weeks ago

    Bradford, Bradford, United Kingdom Cherrybrook Care Home Full time

    About the Role:We are seeking a talented Activities Coordinator to join our team at Cherrybrook Care Home. As a key member of our staff, you will be responsible for planning and organizing engaging activities for our residents, fostering social connections, and maintaining accurate records.Your Key Responsibilities:Plan and deliver a range of activities that...

  • Activities Coordinator

    6 months ago

    Bradford, United Kingdom Cherrybrook Care Home Full time

    Cherrybrook Care Home is looking to source an Activities Coordinator. As Activities Coordinator, you will work closely with the Home Manager to plan and implement activities appropriate to the residents needs and requests. **Activities Coordinator Contract** - £11.44 per hour - 30 hours per week - Pension - 5.6 weeks annual leave - Uniform provided -...

  • Activities Coordinator

    4 weeks ago

    Bradford, Bradford, United Kingdom Harbour Healthcare Limited Full time

    Activities Coordinator Job DescriptionHarbour Healthcare Limited is seeking an experienced Activities Coordinator to join our team at Chestnut Lodge Care Home in Bradford. As an Activities Coordinator, you will be responsible for planning and delivering a variety of activities that cater to the needs and abilities of our residents.Key...

  • Service Coordinator

    6 months ago

    Bradford, United Kingdom Powell (UK) Ltd Full time

    Powell UK are recruiting for a Service Coordinator to join our team. Implements best practices for service project coordination including, but not limited to, schedule management, customer (internal and external) liaison, quotations, order entry. - Assisting with the effective scheduling of Service labour and resources to meet customer requirements. -...

  • Activities Coordinator

    3 weeks ago

    Bradford, United Kingdom Cherrybrook Care Home Full time

    Activities Coordinator Activities - Cherrybrook Care Home Contract: Part Time Salary: £11.44 Shift Type: Days Our stunning120-bedded facility, split between 2 units, specialises in complex mental health - Dementia & challenging behaviours. We’re looking for a special person who truly believes in bringing joy and sunshine into...

  • Volunteer Outreach Coordinator

    2 days ago

    Bradford, Bradford, United Kingdom Forward Leeds Full time

    Job Description: Volunteer Outreach CoordinatorWe are seeking a dedicated volunteer to join our team as a Volunteer Outreach Coordinator. In this role, you will work with our housing support team to provide outreach services to new and entrenched rough sleepers.Your responsibilities will include coordinating the delivery of Cold Weather provision, arranging...

  • Mental Heath Liaison Practitioner

    3 months ago

    Bradford, United Kingdom Bradford District Care NHS Foundation Trust Full time

    Job summary The Older People's Mental Health Liaison Service is a multi-disciplinary service for older people currently operating from both the A&E Dept at Airedale General Hospital and Lynfield Mount Hospital. Post holders will have opportunity to support patients in acute Trust ward areas based at Bradford Royal Infirmary, St Luke's Hospital,...

  • Mental Heath Liaison Practitioner

    6 days ago

    Bradford, United Kingdom Bradford District Care NHS Foundation Trust Full time

    Job summary The Older People's Mental Health Liaison Service is a multi-disciplinary service for older people currently operating from both the A&E Dept at Airedale General Hospital and Lynfield Mount Hospital. Post holders will have opportunity to support patients in acute Trust ward areas based at Bradford Royal Infirmary, St Luke's Hospital,...

  • Project Coordinator Specialist

    2 days ago

    Bradford, Bradford, United Kingdom Yorkshire Water Full time

    Company Overview: Yorkshire Water is a leading water company in the UK, dedicated to providing great service for customers while protecting the environment.About the Role: As a Project Coordinator, you will play a crucial role in delivering projects efficiently and effectively. You will act as support and liaison for schemes, coordinating communications with...

  • Service Coordinator

    6 months ago

    Bradford, United Kingdom Powell (UK) Ltd Full time

    Powell UK are recruiting for a Service Coordinator to join our team. Implements best practices for service project coordination including, but not limited to, schedule management, customer (internal and external) liaison, quotations, order entry. - Assisting with the effective scheduling of Service labour and resources to meet customer requirements. -...

  • Activities Coordinator

    5 months ago

    Bradford, United Kingdom Harbour Healthcare Limited Full time

    Activities Coordinator Activities Coordinator  Hours per week. 2 Years experience preferable. Chestnut Lodge Care Home, Butler Street East, Bradford, BD3 9ES Harbour Healthcare ​​​ Do you have the oomph! to join our team? Harbour Healthcare are recruiting for an Activities Coordinator in Bradford. Harbour Healthcare set high...

  • Mental Health Liaison Practitioner

    4 weeks ago

    Bradford, Bradford, United Kingdom Bradford District Care NHS Foundation Trust Full time

    About the RoleThe Mental Health Liaison Practitioner will work as part of a multi-disciplinary team to provide support and clinical advice to patients and staff in acute hospital settings. The post holder will be responsible for liaison with relevant professionals, assessment, planning, and interventions for older people with mental health needs.Key...

  • Lead Care Coordinator

    2 weeks ago

    Bradford, Bradford, United Kingdom Cherrybrook Care Home Full time

    Our care home, Cherrybrook Care Home, is committed to providing exceptional care and support to our residents. We are seeking an experienced and compassionate Lead Care Coordinator to join our team.Care and Support - Cherrybrook Care HomeWe offer a competitive salary of £11.94 per hour, with the opportunity to work up to 48 hours per week on flexible...

  • Activity & Wellbeing Coordinator

    6 months ago

    Bradford, United Kingdom The Avenue Care Home (Bradford) ltd Full time

    The Avenue Nursing Home is looking for a Wellbeing Coordinator with creative flare and out-of-the box thinking to organise, run events and activities. From pumpkin-carving, to gardening, crafts and more - no two days will ever be the same as you support our residents to try new things and ensure they feel connected with their local community. With support...