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Multilingual Customer Service Team Member

3 months ago

York, York City, United Kingdom Gear4Music Full time
As one of the fastest-growing retailers of musical instruments and equipment, Gear4music is proud to be at the forefront of the music industry. We are more than just a retailer. We are a community of music enthusiasts who are committed to providing the best possible online shopping experience for our customers. Fuelled by our love for music, we're always innovating and improving.
Your part in the performance
We are currently looking to recruit full-time Advisers to join our multilingual customer service division, based in York. This is a fantastic opportunity for an interesting career within the music products industry. We are currently looking people to join the team that can speak one or more of the following languages.
  • Norwegian
  • Danish
  • Swedish
  • Dutch
  • Italian
  • Portuguese
  • German
You will be passionate about providing our customers with a good experience when they buy from us. ideally you will have knowledge of musical instruments and/or products but this can be in anything from playing the bass in a rock band to being first violinist in an orchestra or being a part time DJ. You will be professional, friendly, and reliable.
You will be set up to provide brilliant customer service. This will include answering inbound calls (and a few emails) from customers and providing them with friendly and professional advice on a wide range of musical instruments & equipment.
Your day to day will include
  • Answering inbound calls (and a few emails) from customers
  • Providing customers with friendly and professional advice on a wide range of musical instruments and related products
  • Resolving challenging customer enquiries and escalating where appropriate
  • Becoming a valued member of our specialist Customer Service team
Your Skills and Experience: What We're Looking For
Whilst we have an idea in mind of what we need, we are inclusive, and we want applications from people with diverse backgrounds and experiences that can come together to make this new team into a success. If you are excited but not sure you tick every box, please apply, you may be the exact person we are looking for.
  • Excellent written and verbal communication skills.
  • Confidence and an exceptional telephone manner with the ability to build rapport with customers.
  • Some experience of working in a customer service environment.
  • Computer literate to a high standard, with good Microsoft Office skills.
  • A good knowledge of musical instruments and equipment would be hugely beneficial.
  • Reliable and committed to providing first class advice and service.
  • Strong communication skills.
  • Ideally have an interest and appreciation of music.
Things to Consider
The work hours will be 8:00am to 4:30pm, Monday to Friday with occasional weekend working.
What we'll give you
Alongside the benefit of working with a fantastic bunch of talented people,we are committed to providing a well-rounded benefits package that includes development opportunities and support for your wellbeing:
  • Generous discount scheme across our full range of music and home entertainment products.
  • Employee Assistance Programme, offering 24/7 caring & compassionate support across a wide range of areas.
  • Access to 30 qualified Mental Health First Aiders across the business, demonstrating our commitment to prioritising mental health & wellbeing support as a Mindful Employer.
  • Free car parking and electric charging points.
  • Our modern office space features an onsite café and bar where we hold regular social events.
  • A relaxed dress code and a great coffee machine to make your day more enjoyable.
Plus the following: employee referral scheme, employer pension scheme, corporate eyecare vouchers, cycle to work scheme, company sick pay scheme, enhanced maternity, paternity & adoption pay, annual flu vaccinations, access to the 26-day per annum WFH policy where job roles permit.
We have an open, collaborative, and friendly culture, and offer a supportive learning environment for people to grow and develop a career with us.
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