Call Centre Customer Service Trainee

2 weeks ago


Crewe, Cheshire East, United Kingdom xpertrecruitmentsolutionsltd Full time

IMMEDIATE INTERVIEWS Make This Customer service role be your next career move START DATE 13th March 2023

This is a fantastic Opportunity to Build a career within customer service whilst working for a Global Brand who will help train, develop & progress you

Due to expansion & growth we are recruiting additional inbound customer service advisors from a variety of background.

All we ask is that you share our passion for customer service and we will train you to do the rest

These roles are permanent with excellent training, development & progression.

Starting Salary £22000

The Role:


As a Customer Service Advisor, you will be responsible for answering inbound calls from customers, answering a variety of questions regarding their product & coming to the best solution for the customer.

You will have to be empathetic over the phone and make sure to understand everyone's circumstance and ending the call with a positive outcome for the customer.


(This role involves no sales)

Key Responsibilities:

  • Speaking with customers over the phone via inbound calling
  • Empathising and engaging with customers, getting them to tell their story and explain their situation
  • To deliver a professional and consistent level of customer service
  • Provide telephonebased support and guidance to customers
  • Keeping internal systems up to date

Skills & Attributes:

  • Ability to empathise and actively listen to customers
  • Previous experience in customerfacing roles
  • Ability to communicate with customers clearly and confidently over the phone
  • Ability to prioritise and organise workload
  • IT Skills

Job Types:
Full-time, Permanent

Salary:
From £22,000.00 per year

Benefits:

  • Additional leave
  • Casual dress
  • Company events
  • Company pension
  • Cycle to work scheme
  • Discounted or free food
  • Employee discount
  • Gym membership
  • Life insurance
  • Onsite parking
  • Private dental insurance
  • Referral programme
  • Sick pay
  • Store discount
  • Wellness programme

Schedule:

  • Day shift
  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Crewe: reliably commute or plan to relocate before starting work (required)

Experience:

- customer service: 1 year (required)

Work Location:
One location

Reference ID:
der

Expected start date: 13/03/2023
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