Commercial Assistant

2 weeks ago

London, Greater London, United Kingdom ASM Global Full time

Commercial Assistant - OVO Arena Wembley (Maternity Cover)

We are ASM Global, and we host breath-taking live events at our venues around the globe. Our impressive network of over 350 Stadiums, Arenas, Conference Centre's and Theatres have welcomed some of the World's most exciting Music Artists and Sporting Events. Our vision is to connect the world through inspiration, innovation, and imagination in order to realize the potential of the spaces and places that bring people together.
WHERE WE OPERATE IN THE UK
Our UK venues are some of the most exciting spaces in live music and entertainment. All with a rich history, having played a part in shaping the culture in the local areas for many years. These are.
• P&J Live, Aberdeen
• The Playhouse, Whitley Bay
• Utilita Arena, Newcastle
• first direct Arena, Leeds
• York Barbican
• Connexin Live, Hull
• AO Arena, Manchester
• The Bridgewater Hall, Manchester
• OVO Arena Wembley
• Olympia London

OVO Arena Wembley is one of London's biggest and most iconic venues playing host to some of the best events each year, from sport to music concerts, conferences and award shows

Imagine What We Can Do Together.

Every day we are committed to delivering amazing experiences. We are excited, inspired and ready to go the extra mile to make every live experience memorable for our clients, partners and guests. We always aspire to look for new ways to envision, innovate, and activate the spaces and places that bring people together to elevate the human spirit, while delivering the highest value for all stakeholders.

Main Purpose:

This role will work as part of the Commercial team at the OVO Arena Wembley, reporting to the Commercial Manager. The main purpose of this post is to support all areas of commercial activity and corporate sales and report to the Commercial Manager at OVO Arena Wembley.

Commercial:

Assist with off-manifest sales through different channels, using various sales techniques

Corporate Sales/C&E:

You will be expected to help drive sales within the conferences and event market at OVO Arena Wembley. This will include various admin duties and being proactive as detailed below

Key Accountabilities:

Develop a working knowledge of all aspects of the venue operation to effectively and efficiently meet the needs of our partners and promoters To help achieve financial targets with C&E business whilst maximising all commercial opportunities on live event days Assist in developing and maintaining effective teamwork within departments and offices of ASM Global continuously seeking ways to improve personal, team and business performance To work with the Commercial and Marketing team to deliver comprehensive sales and marketing strategy to achieve commercial growth across all activities at OVO Arena Wembley Undertake relevant duties or reasonable requests as requested by the Commercial Manager and any member of the Senior management team. Work event days as discussed with the Commercial Manager

C&E tasks:

Responding to sales enquiries, creating proposals, following up on leads, conducting site visits and raising contracts To work the GM of the Levy (in house catering operations) and the venue Operations Team when creating C&E quotes To liaise with the Programming Team with diary management when pencilling and confirming events To keep marketing pages up to date for corporate listings and agencies To effectively help plan and develop further marketing for C&E promotion Maintaining & building relationships with partners, promoters, venue agencies, event planners and industry contacts Provide weekly reports to the Commercial Manager on event sales and live enquiry activity which demonstrates a proactive approach to driving awareness and engagement Represent the Commercial team at site visits, networking events, exhibitions and familiarisation trips as necessary.

Commercial tasks:

Assisting with the sale of ad hoc packages and admin duties such as taking payment, issuing tickets and following up with the customers pre-show to ensure a great customer experience before they arrive at the venue Pre-show terrace suite and club seat checks, making sure all app leaflets and in seat delivery signage is in place Provide and promote the highest level of customer service as expected across the business when dealing with our Premium ticket holders To pull off lounge reports/ guest lists for events and manage any app offers in the absence of the Commercial Manager Work alongside the Marketing department to increase and maximise sales in our off-manifest seating and lounges on an event-by-event basis through regular monitoring of premium sales Constantly seeking ideas to increase F&B spend in the hospitality areas through offers on the venue app without compromising the premium experience

KEY SKILLS:

Essential:

Excellent verbal and written communication skills Ability to build good internal and external relationships A team player with a flexible and positive attitude to work Committed approach to work and able to work under pressure, multi-task and prioritise work Excellent organisational skills High energy and enthusiasm Proficient in the use of Excel, Power Point, and Microsoft Outlook Strong attention to detail and follow-up skills Outstanding customer service skills and the ability to problem solve where necessary Ability to work with some direction and to use own initiative

Desirable:

A proven record of working in a similar environment ideally within the entertainment/leisure industry. Experience with a CRM and diary management system

Experience of assisting with hospitality and working in a sales role

Benefits

25 days annual leave Life Assurance Pension Healthshield - health cash plan benefit Employee Assistance Programme

GENERAL INFORMATION:

The requirements of the business are such that a high degree of flexibility is necessary and therefore some evening and weekend work will be required.

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