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IT Support Technician

3 months ago

Little Blakenham, United Kingdom IPRS Group Full time

IPRS Health are an award-winning provider of physiotherapy & mental health services, putting patients at the heart of everything we do, ensuring a smooth and successful journey to recovery. We work for a diverse range of clients, including the NHSwith our services having a huge impact into improving the lives of thousands of people every year.

We are looking for an _IT Support Technician _to _expand the existing team._

KEY TASKS AND RESPONSIBILITIES:

Main job duties:

  • Provide onsite and remote IT Support to end users across all businesses, enabled by a ticketing system, within set SLA times and business priority
  • Completing allocated tasks to a high standard
  • Answering inbound calls, recording IT issue requests within a task, with desired outcome and time taken
  • Handling of new hardware requests, including ordering, setup and distribution
  • Completing assigned project work to a high standard
  • To complete work following any set Standard Operating Procedures (SOPs)

Daily Job Duties:

  • Providing IT Support across all businesses of IPRS Group
  • Monitoring of Desktops, Servers and Networks
  • Working through tasks, as prescribed from the IT Manager

Weekly job duties:

  • IT System checks
  • Stock level checks
  • Asset Management checks
  • Reporting to IT Manager on ongoing IT Issues

Ad-hoc job duties:

  • Taking delivery of any IT equipment and asset tagging
  • Setting up new IT equipment
  • Updating knowledge base and SOPs
Travelling to remote sites to support the IT Team or onsite users

EXPERIENCE AND KNOWLEDGE:

  • A minimum of 2years IT experience (E)
  • Experience of using various Microsoft programs (E)
  • Experience of using IT technologies:
  • Clients; Windows 7/8/10, Desktop, Laptop, Mobile Phones and tablets (E)
  • Servers: Windows Server, Linux Distributions, Azure Cloud (E)
  • Domain: Active Directory, Group Policies and File Servers (E)
  • Security/Networks: Anti-Virus, Backups, Firewalls, Routers, VPN, Telephony (3CX) (D)
  • Experience using IT Solutions:
  • Using and Supporting Microsoft Office (E)
  • Supporting computer networks (E)
  • Installing PCs/Upgrading software (E)
  • Data download and transfer (E)
  • Network and system monitoring (E)
  • Routine system administration (E)
  • Experience with using a Ticketing Management Solution

Benefits
Colleagues are essential to IPRS Health, which is why we give so much in return for their hard work.

In addition to a competitive salary, we offer a range of benefits, including:

Flexible Working

  • IPRS Health Clinical Development Training Program
  • An annual CPD budget to fund for external courses
  • Protected Weekly Hours for Development
  • Company funded membership to ACPOHE
  • Professional Development Opportunities
  • Employee Assistance Programme including free confidential counselling
  • Highstreet discounts
  • 25 days' annual leave plus 8 days' bank holidays; increasing with completed years' service & opportunity to purchase additional leave
  • Moving Day Leave
  • Membership of the Company pension scheme
  • Recruit a Friend bonus scheme up to £1,500
  • Environmental Initiatives
  • Westfield Health Cash Plan
  • Free Eye Tests every 2 years
  • Free annual Flu-Vaccination
  • Free Physiotherapy

Who are IPRS Health?


IPRS Health are one of the UKs leading providers of physiotherapy and mental health services to a wide-range of clients across the United Kingdom.

We pride ourselves on being a fantastic place to work and in the last 4 years have won 3 best employer awardsas a testament to this, including being made a Platinum Employer after winning Best Employer in the Health Industry at the 2021 Best Employer East Awards.

We're passionate about providing our colleagues with a work environment they can feel comfortable in and can grow professionally.

In 2020 we signed the Time to Change Employer Pledge, affirming our commitment to protecting our colleague's mental health andlast year became a Disability Confident Committed employer.


Each year we ask our colleagues to nominate a chosen charity for whom we fundraise for throughout the year, and we are committed to supporting the environment through reducing our carbon output and offsetting what we do emit.