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Customer Service Assistant

3 months ago

Leeds, Leeds, United Kingdom Available Car Limited Full time
Available Car are a family owned Used Car Supermarket with 4 branches across the Midlands and Yorkshire.

If you want to work for a market leader in the used car sales industry with a supportive team who will help you reach your potential, we have the opportunity for you.

We are looking for a Customer Assistant to join our Team of experts at our Leeds branch.

Our Benefits:

- £21,237 per annum

  • 24 days holiday + bank holidays + Birthday off
- "Available Anniversaries" (Days off to support with life changing moments)

  • Enhanced Maternity & Paternity leave
  • Employee discount scheme
  • Long Service Awards
  • Death in Service
  • Charity Day Off
  • Occupational Health
  • Corporate gym membership/discounts
  • Cycle to work scheme

About the role:

  • Contact Centre role
  • Dealing with first line enquiries from customers
  • Generate rich leads for the showroom teams
  • Book appointments for customers with the showroom team
  • Confidently, professionally and proactively engage with customers to build relationships, ensuring a positive and memorable customer experience
  • Actively contribute towards and build upon the Available Car ethos of delivering an exceptional customer experience

About you:


You will have the ability to become part of a highly motivated Team, driven to deliver an exceptional customer experience.

You will be enthusiastic and positive with experience of working in a high volume, multi-channel contact centre.
- (Note - you may also know this role as customer assistant, customer service assistant, contact centre advisor, retail advisor, sales advisor, retail assistant, sales assistant)_

Skills required:

  • Computer literate & Proficient in Microsoft packages
  • Experience working in a high volume, multichannel contact centre
  • Be able to prioritise your workload in a fastpaced environment
  • Outstanding ability to clearly communicate with customers
  • A passion for delivering great service, greeting customers with a smile and serving them with pride
  • Work well within a team and communicate effectively and openly with others
  • Full UK driving licence is desirable

Hours:
Rolling 4-week shift pattern. 39 hours per week over 5 days, including weekend and bank holiday work.

Pay:
£21,237 per annum

If this is you, we would love to hear from you

Job Types:
Full-time, Permanent

Salary:
£21,237.00 per year

Benefits:

  • Additional leave
  • Bereavement leave
  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Enhanced maternity leave
  • Enhanced paternity leave
  • Free parking
  • Gym membership
  • Onsite parking
  • Profit sharing
  • Referral programme
  • Store discount

Schedule:

  • 8 hour shift
  • Holidays

Supplemental pay types:

  • Bonus scheme

Experience:

  • Customer service: 1 year (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person