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Civil Enforcement Officer

3 months ago

Leeds, Leeds, United Kingdom Leeds City Council Full time

Would you like to be part of something bigger and join us in our ambition to become the Best City, working together as a Team for Leeds.

Do your values match ours and do you have something to offer?


Leeds City Council delivers over 500 different services to residents and is dedicated to bringing the benefits of a prosperous, vibrant and attractive city to the people of Leeds.

This is a fantastic time to join us.

Benefits of working with us:


We pride ourselves on offering the best employee experience, with a genuine commitment to keeping our colleagues safe and well at work.

You can expect great benefits whilst working for us including:

- a competitive pay progression structure including generous employer pension contributions
- flexible career paths with tailored personal and professional development
- support for you, your home and your family including personal, and financial support

Introduction to the role of the team

Your role


Our Civil Enforcement Officer patrol the Leeds district, providing parking advice to members of the public, whilst enforcing traffic orders and issuing penalty charge notices via a handheld device.


The hours of work will be:
One midweek shift as per service needs 17:30-23:00

Friday 22:00-3:00

Saturday 19:00-2:00

Sunday 16:30-23:00

The role includes walking outside in all weather up to 7 hours per shift.

Front line

  • You will have excellent communication skills and be a team player.
  • You will be motivated and a critical thinker with the ability to understand the needs of your customers.

What you will bring to the role

  • You will have excellent written and verbal communication skills.
  • You will be selfmotivated and an active team member.
  • You will need some basic knowledge of parking regulations.

We promote diversity and want a workforce that reflects the population of Leeds and the communities we serve. Leeds City Council is an Inclusive employer, ranked 70 on the Stonewall top 100 employers 2023 list. We are also an Age friendly employer, a Mindful employer and a Disability Confident leader.

This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.

Job Purpose


To assist in the day to day running, monitoring and control of the City's on and off-street vehicle parking and assist in environmental enforcement.

The postholder will be required to wear a uniform and always provide a high standard of customer service to members of the public.


Responsibilities

  • Patrol identified beats, inspecting parking, identifying contraventions, and issuing Penalty Charge Notices.
  • Reporting environmental problems and issuing Fixed Penalty Notices for litter and dog fouling where appropriate.
  • Operate CCTV equipment and issue Penalty Charge Notices via Bus Lane Enforcement and mobile CCTV (Camera Car).
  • Operate and observe CCTV equipment in the multistorey car park and report suspicious and unacceptable incidents.
  • Inspect parking control equipment and parking facilities and report necessary maintenance and repairs and issue suspension tickets as appropriate.
  • Authorise vehicle removals and wheel clamping as required.
  • Direct and organise parking in on and offstreet facilities, undertake security observations and report suspicious and unacceptable incidents.
  • Drive an authorised vehicle and use a twoway radio communication system in connection with duties.
  • Undertake duties on cash collection service and carry out administrative duties as required.
  • Remove vandalised debris and litter from offstreet facilities, undertake minor maintenance tasks including cleaning the facilities and minor remedial painting.
  • Attend court if required.
  • Work within the Health & Safety Policies taking responsibility for your own safety and that of others.
  • Flexible and adaptable to change to assist other services as required commensurate to grade
  • To participate in appraisal, training and development activities as necessary to ensure up to date knowledge and skills
  • To improve own practice through observation, evaluation, discussion with colleagues and development programmes.
  • To work collaboratively with colleagues, knowing when to seek help and advice.
Contribute to the overall ethos, work, and aims of the service by attending relevant meetings, training days/events as requested.

  • Be aware of and comply with Leeds City Council policies and procedures e.g. child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person
  • Be aware of and support difference and ensure equality for all working in an antidiscriminatory manner, upholding and promoting t