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Administrator (Waste Services)

3 months ago

South Shields, South Tyneside, United Kingdom RCS RECRUITMENT LTD Full time

Overall Objectives of the post:


To contribute towards the provision of a high quality Commercial Waste Service by providing support in terms of credit control and customer service.


Key Tasks of the Post:

-
1. You will be responsible for delivering a high quality, customer focussed service

You must:
_

  • Develop and maintain relationships with business and trade customers.
  • Liaise with trade customers, processing all account documentation to ensure customer satisfaction and retention.
  • Ensure Duty of Care paperwork is produced for all customers in order to meet legal requirements.
  • Assist the Senior Credit Controller with invoicing and credit control, producing invoices in a timely manner and ensuring controls are in place regarding payment.
  • Arrange adhoc collections and invoices for business customers, providing all associated paperwork.
  • Maintain the customer database and ensure it is accurate and up to date.
  • Manage and distribute Round Lists for the crews and ensure they are kept up to date with new customer information etc.
  • Setting up appointments with trade customers.
  • Triage customer feedbacks for both the commercial and noncommercial side of the Service, providing solutions and escalating more complex feedbacks as appropriate.
  • Undertaking any support duties as necessary for Waste Services as a whole, including general administrative tasks such as filing, photocopying etc.

2.
You will consistently demonstrate the personal qualities and behaviours required of a Commercial Development Assistant

You must:

  • Lead by example in reflecting the Councils values of respect and dignity in the daily contact with staff, partners, stakeholders and customers.
  • Take responsibility and accountability for your own performance.
  • Consistently strive towards improving the quality of the service being delivered.
  • Effectively work with fellow employees across the Council to promote partnership working, exploit synergies and promote successful service outcomes.
  • Treat team members, customers and colleagues with respect and dignity.
  • Work in a positive and cooperative manner with other members of the Team.
  • Treat fellow team members, customers and colleagues with respect and dignity.
  • Contribute positively to team meetings.
-
3._ _
You will be responsible for making a corporate contribution

You must:
_

  • Assist in ensuring that all policies, practices, legislation and codes of practice are adhered to.
  • Ensure that information is properly communicated.
  • Be committed to equality and diversity policies.
All employees have a responsibility to undertake training and development as required. They also have a responsibility to assist, where appropriate and necessary, with the training and development of fellow employees.

All employees have a responsibility of care for their own and others' health and safety.

The above list is not exhaustive and other duties may be attached to the post from time to time. Variation may also occur to the duties and responsibilities without changing the general character of the post.

Education
4 GCSEs grade A-C or equivalent relevant experience working in a trade waste accounts environment.

Work experience

  • Experience of maintaining excellent business customer relationships.
  • Experience of keeping and maintaining accurate records.
  • Significant experience of using Microsoft word and excel
  • Experience of working in an administrative environment.
  • Experience of delivering excellent customer service for both residents and business customers.

Knowledge and skills

  • Excellent IT skills and use of systems such as Microsoft office.
  • Excellent numeracy/literacy skills
  • Ability to manipulate data and produce reports.
  • Possess a keen eye for accuracy in data and records.
  • Able to work as part of a team
  • Flexible approach to work
  • Committed to the principles of equality and diversity
  • Confident manner and the ability to deal with people

Job Types:
Full-time, Temporary contract

Contract length: 3 months

Salary:
£11.39 per hour

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
Reference ID: 109846