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Administrative Coordinator
2 months ago
Position Overview
Are you seeking a rewarding opportunity in administration?
We invite you to become a part of our welcoming team at South Tyneside Health Collaboration, where your administrative skills will contribute to the effective operation of various services, including Mental Health, Workforce Development, and a variety of Clinical Services.
If you possess strong organizational abilities, enjoy working independently, and are eager to enhance your knowledge in the areas you will be supporting, this role may be an excellent fit for you.
As our team continues to grow, you will have access to numerous learning opportunities.
Key Responsibilities
The Administrative Coordinator will assist our Mental Health Team and Service Facilitators in delivering STHC Services and Programs throughout the region, including Enhanced Access, Local Vaccination Services, Community Diagnostic Spirometry Services, and other healthcare initiatives, by managing all administrative tasks.
This role involves ensuring that appointments are efficiently organized, maintaining appointment schedules, and ensuring patients are registered and scheduled with the appropriate healthcare professionals.
Is This Role Right for You?
We are committed to providing comprehensive induction and training to ensure you feel secure and supported in your position.
You will thrive in this role if you demonstrate a strong personal commitment to delivering patient-centered services and possess effective problem-solving abilities.
Excellent communication skills and a compassionate, empathetic demeanor are essential.
Flexibility to work across various locations is required, including collaboration within General Practices.
It is crucial that you can work effectively as part of a team while also being able to operate independently and utilize your initiative to achieve our organizational goals.
Contract Type:
We prioritize work-life balance within our team and offer flexible working arrangements to accommodate your lifestyle while ensuring our objectives are met.
About South Tyneside Health Collaboration
We are a GP Federation comprising 18 member GP Practices, delivering a wide range of healthcare services across the region.
What We Offer:
A strong commitment to flexible working to help you maintain a healthy work/life balance.
Innovative teams that encourage forward-thinking, where your voice is valued.
A supportive management team that understands operational needs.
A dedication to personal development, training, and leadership opportunities, supported by service-managed training budgets.
We welcome inquiries about the opportunity to join our wonderful team.
Job Responsibilities
Purpose of the Role
To oversee all aspects of administration, ensuring the delivery of effective and efficient services for our patients and GP Practices.
To provide administrative assistance to Service Coordinators, HR Officers, and Communications and Support Coordinators on a daily basis, supporting all current and future initiatives.
Address and resolve any issues that arise, escalating to the Service Coordinator and/or Manager as necessary.
Demonstrate the ability to work independently, seeking guidance when needed.
Manage the day-to-day operations of the Enhanced Access Service, coordinating with practices and service providers.
Handle all inquiries related to Enhanced Access and other STHC services, liaising with GP Practices and scheduling appointments as required.
Knowledge and Skills
Essential
- High proficiency in literacy and numeracy.
- Ability to work autonomously.
- Capable of prioritizing multiple conflicting demands.
- Ability to collaborate effectively within a team.
- Exceptional organizational skills with the capacity to prioritize tasks.
- Judgment skills for problem resolution.
- Strong communication and interpersonal abilities.
- Resilience and composure under pressure.
- Proficient in computer applications, including MS Word and MS Excel.
Desirable
- Experience with EMIS.
- Understanding of Primary Care or NHS services.
- Empathy and sensitivity towards individuals from diverse backgrounds.
Other Requirements
Essential
- Understanding the importance of maintaining confidentiality and respecting patient privacy.
- Ability to provide information and assistance in a courteous manner.
- Capability to complete tasks within deadlines and to specified standards.
- Flexibility to adapt to various work environments across the region.
Qualifications
Essential
- GCSE English and/or Maths at grade C or above.
- Further education qualifications such as A levels, NVQ level 2 or above, or a degree.
Experience
Essential
- Relevant administrative experience in a busy office setting.
- Experience interacting with a diverse range of individuals.
- Organizing meetings and taking minutes.
Desirable
- Experience in a healthcare environment.
