Endoscopy Receptionist/assistant Waiting List

1 week ago


Truro, Cornwall, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

This is an exciting opportunity to undertake a dual admin role providing efficient administrative support within the endoscopy department running a centralised system of patient centered endoscopy booking and covering a busy reception desk on a rota basis.

The role will be pivotal to the effective management of all elective and planned waiting lists in order that patients receive the most appropriate appointment, having taken into account the clinical needs of the patient, suitable appointment availability, organisational values and NHS targets.

To act as a first point of contact for the unit, co-ordinate all patient appointments and manage enquiries, escalating as necessary.

To greet, receive and direct patients, carers, and visitors at reception desks in line with Trust procedures.

Answer the telephone in accordance with Department procedure.


To understand the complete range of administration functions, responsibilities, and duties both routine and non-routine to contribute to the effective delivery of patient care, through knowledge of hospital systems and consultant practice.

Please see attached Job Description and Person Specification for further details.

Sustainability is integral to the Trust achieving the NHS Net Zero target. All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise.

To maintain and update the Patient Administration System (PAS) following training using training manual and procedures supplied.


To admit and discharge patients in a timely manner, correctly onto PAS to enable Clinical Coding to extract key information.

Prepare for upcoming clinics ensuring enotes and legacy files are tracered accordingly.


Use knowledge and experience of NHS booking systems to deliver appointments within NHS diagnostic waiting time targets in accordance with individual patient need, waiting list standards & Trust Access policy.


To maintain the various administrative work streams of the Endoscopy Booking Team and provide support for endoscopy nursing staff and senior clinicians.


To answer patient telephone queries offering advice and guidance on their admission, ensuring any medical or admission related queries are recorded and referred to the appropriate person and to monitor same to ensure that the patient receives a response in a timely manner.

Please see attached Job Description and Person Specification for further details.

  • Truro, Cornwall, United Kingdom Royal Cornwall Hospitals Trust Full time

    Use knowledge and experience of NHS booking systems to deliver appointments within NHS diagnostic waiting time targets in accordance with individual patient need, waiting list standards & Trust Access policy. To maintain the various administrative work streams of the Endoscopy Booking Team and provide support for endoscopy nursing staff and senior...


  • Truro, Cornwall, United Kingdom Royal Cornwall Hospitals Trust Full time

    Use knowledge and experience of NHS booking systems to deliver appointments within NHS diagnostic waiting time targets in accordance with individual patient need, waiting list standards & Trust Access policy. To maintain the various administrative work streams of the Endoscopy Booking Team and provide support for endoscopy nursing staff and senior...


  • Truro, Cornwall, United Kingdom Carnon Downs Surgery Full time

    Due to upcoming changes Carnon Downs Surgery is looking for a receptionist to join our friendly team (variable hours). This is a fantastic opportunity for a dynamic team player to enjoy a satisfying career in NHS general practice. We are looking for an individual with excellent communication skills who is committed to positive patient support. We pride...


  • Truro, Cornwall, United Kingdom Winners Recruitment Full time

    _Are you a proactive and customer-oriented individual seeking a part-time permanent role? Are you excited about the idea of working in a well-renowned prestigious holiday park in Cornwall?_Our esteemed client, a premier holiday destination, is currently seeking a Receptionist/Administrator to join their dynamic team. If you have excellent administrative...

  • Receptionist

    2 weeks ago


    Truro, Cornwall, United Kingdom Cornish Concrete Products Full time

    Join Our Team as a Front-of-House Receptionist.Are you a bright, motivated individual looking to be the welcoming face of a thriving Cornish company that operatives nationally? If so, we have the perfect opportunity for you.About Us:Cornish Concrete Products is a long-established vibrant company nestled in the heart of Cornwall. As we continue to grow, we're...


  • Truro, Cornwall, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    An exciting opportunity has arisen within the Urology Diagnostic and Treatment Centre for an Assistant Booking Co-ordinator to support the opening of Bodmin Community Diagnostic Centre (CDC).Duties will include but not limited to: booking of appointments, managing waiting lists, updating comments and managing patient RTT pathways in Radar and the Somerset...

  • Receptionist

    2 weeks ago


    Truro, Cornwall, United Kingdom The Ship & Castle Hotel Full time

    Job Ref:BES5500Branch:The Ship Castle HotelLocation:The Ship Castle Hotel, TruroSalary/Benefits:Competitive SalaryContract type:PermanentHours:Full TimeShift pattern:Mornings, evenings and weekendsHours per week:40Posted date:03/06/2024Closing date:05/07/2024Who are we?Coast Country Hotel Collection is a family of 37 hotels in the UK, operated by Bespoke...

  • Medical Secretary

    2 weeks ago


    Truro, Cornwall, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    The role of the Inpatient Booking Co-ordinator is to ensure inpatient booking is carried out in line with Trust Policy in full co-operation with the Clinical Administration Lead (CAL) and the Care Group Management Team, ensuring best practice is maintained at all times.The post holder will be responsible for all additions, removals, amendments and validation...

  • Head Receptionist

    2 weeks ago


    Truro, Cornwall, United Kingdom The Ship & Castle Hotel Full time

    Job Ref:BES4996Branch:The Ship Castle HotelLocation:The Ship Castle Hotel, TruroSalary/Benefits:Competitive SalaryContract type:PermanentHours:Full TimeShift pattern:Morning and evening shifts incl. Weekends and Bank HolidaysHours per week:40Posted date:19/02/2024Closing date:21/03/2024Who are we?Coast Country Hotel Collection is a family of 37 hotels in the...


  • Truro, Cornwall, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    The role of the Inpatient Booking Coordinator is to ensure Inpatient booking is carried out in line with Trust Access Policy in full cooperation with the Clinical Admin Lead (CAL) and the Care Group Management Team; ensuring best practice is maintained at all times.The post-holder will be responsible for all additions, removals, amendments and validation of...


  • Truro, Cornwall, United Kingdom Royal Cornwall Hospitals Trust Full time

    Ability to monitor and analyse complex patient activity data, interpreting and comparing information around trend analysis. Skilled in extracting and validating complex and sensitive data. Comprehensive and practical experience of hospital/health care IT systems, ideally including PAS waiting list functions, excellent knowledge of PAS, Maxims, RADAR and...


  • Truro, Cornwall, United Kingdom Ramsay Health Care UK Operations Ltd Full time

    Senior PhysiotherapistDuchy Hospital - Cornwall Full Time - 32 Hours The roleAn exciting opportunity has arisen for a Senior Physiotherapist to assist us in our busy Physiotherapy Department both in outpatients and inpatients. We receive referrals from GPs and Consultants as well as self-referrals. These provide a stimulating case mix with a bias towards...


  • Truro, Cornwall, United Kingdom Ramsay Health Care UK Operations Ltd Full time

    Senior PhysiotherapistDuchy Hospital - Cornwall Full Time - 32 Hours The roleAn exciting opportunity has arisen for a Senior Physiotherapist to assist us in our busy Physiotherapy Department both in outpatients and inpatients. We receive referrals from GPs and Consultants as well as self-referrals. These provide a stimulating case mix with a bias towards...


  • Truro, Cornwall, United Kingdom Ramsay Health Care UK Operations Ltd Full time

    Senior Physiotherapist Duchy Hospital - Cornwall Full Time - 32 Hours The role An exciting opportunity has arisen for a Senior Physiotherapist to assist us in our busy Physiotherapy Department both in outpatients and inpatients. We receive referrals from GPs and Consultants as well as self-referrals. These provide a stimulating case mix with a bias...

  • Booking Clerk

    2 weeks ago


    Truro, Cornwall, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    The role will include providing support to the Surgical Consultants and other clinical team members, in order to provide a service to the admission of waiting list/elective cases at RCHT; ensuring the effective delivery of patient care, through knowledge of consultant practice and hospital systems.The role will include providing support to the Surgical...


  • Truro, Cornwall, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    An exciting opportunity has arisen within the Neurophysiology Department for an enthusiastic individual to join our team as a Administration Assistant/ATO.You will have opportunity to develop the skills that help provide a comprehensive and effective administrative service as well as gaining insight into the provision of education and development within the...

  • Inpatient Booker

    1 week ago


    Truro, Cornwall, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    The role of the Inpatient Booking Co-ordinator/Medical Secretary is to ensure inpatient booking and Medical Secretary duties are carried out in line with Trust Policy in full co-operation with the Clinical Administration Lead (CAL) and the Divisional Management Team, ensuring best practice is maintained at all times.The post holder will be responsible for...


  • Truro, Cornwall, United Kingdom Ramsay Health Care UK Operations Ltd Full time

    Health Care Assistant - Outpatients | Duchy Hospital | Full Time 30 HoursThe roleIn this role you will be an integral part of a team who are committed to delivering the highest quality clinical outcomes in a supported environment, where you will be valued for your skills and expertise. The successful candidate will have Up to date experience of working in a...

  • Ed Assistant

    2 weeks ago


    Truro, Cornwall, United Kingdom Royal Cornwall Hospitals Trust Full time

    To undertake duties as described above, in a professional manner thereby upholding the reputation of the department and the Trust. To support qualified staff when they are carrying out clinical procedures, including use of Aseptic Non Touch Technique and sterile technique. To ensure that at all times the care and comfort of all patient and carers are...


  • Truro, Cornwall, United Kingdom Royal Cornwall Hospitals Trust Full time

    The post holder will need to check patient details against a range of data sets toensure a high level of data quality. Attention to detail is crucial.To contribute to the provision of a quality diagnostic appointment service and theeffective delivery of patient care.Ensure all diagnostic lists are fully utilised and cancelled slots filled effectivelyTo...